Front Desk Rotation

The Front Desk Participant will gain hands-on hospitality experience within the Front Office department at Marriott’s Villas  participant will be exposed to daily front desk operations, guest service standards, and supervisory functions while developing professional communication, operational, and leadership skills in a resort environment. The program is designed to provide practical training in Marriott brand standards and Rooms Division operations.

• Welcome guests in a professional and friendly manner during check-in and check-out procedures
• Assist guests with reservations, room assignments, and resort information
• Answer incoming telephone calls and respond to guest inquiries promptly and professionally
• Process payments, room charges, billing adjustments, and cashiering procedures accurately
• Learn and utilize the property management system (PMS) for daily operations
• Coordinate with Housekeeping, Maintenance, and Guest Services departments regarding room status and guest requests
• Assist guests with directions, transportation information, and local area recommendations
• Handle guest concerns and participate in service recovery procedures under management guidance
• Support VIP arrivals, group arrivals, and special guest requests
• Prepare shift reports, cashier balancing, and daily operational updates
• Maintain lobby and front desk presentation standards
• Participate in departmental meetings, operational training sessions, and leadership development activities
• Assist with maintaining Marriott guest satisfaction and service excellence standards
• Gain exposure to Front Office management functions and operational planning