Community Host

The Community Host is the first and final point of contact at Grotto, creating a warm and welcoming experience from arrival to departure. You’ll check in guests, welcome returning members, orient newcomers, and provide guidance on memberships and bathhouse rituals while building genuine connections.

Grotto Social Baths is Miami's first modern social bathhouse, a communal wellness destination rooted in the timeless traditions of contrast therapy, sauna culture, and intentional gathering. Opening Fall 2026 in the heart of Wynwood, Grotto is designed for connection. We offer a vibrant, high-touch environment where members and guests come to sweat, plunge, and restore together.

Grotto Social Baths is Miami's first modern social bathhouse—a communal wellness destination rooted in the timeless traditions of contrast therapy, sauna culture, and intentional gathering. Opening Fall 2026 in the heart of Wynwood, Grotto is designed for connection, not escape.

We offer a vibrant, high-touch environment where members and guests come together to sweat, plunge, and restore—together. Every aspect of the journey encourages guests to slow down, rediscover themselves, and find genuine human presence.

At Grotto, we hire for hospitality first. While specific operational skills are easily taught, a sincere and natural care for others is an essential quality our team must possess from day one.

The Community Host is the first face of Grotto—the person who sets the tone for every visit. You make every guest feel like they belong here before they've even changed into a robe.

As the initial and final point of contact, you ensure that the journey begins and ends with warmth. You are the gateway to our community, turning what could be a simple entry into a meaningful welcome.

This role sits at the intersection of hospitality and membership. You aren't just checking people in; you're recognizing returning members, orienting newcomers, and ensuring every interaction is grounded in connection rather than just a transaction.

Whether a guest arrives with excitement or a bit of nervous curiosity, your primary objective is to make them feel entirely at ease and welcomed into the fold.

You will serve as a knowledgeable guide, helping guests navigate our membership options and bathhouse rituals. By building trust through authentic conversation, you naturally identify those ready to deepen their relationship with Grotto.

The Community Host reports to the General Manager and works closely with the Membership Director and the full front-of-house team.

Check-In & Front Desk Operations

• Welcome every guest warmly and by name when possible; first impressions define the Grotto experience
• Manage the reception flow with precision: handle check-ins, verify bookings, process payments, and facilitate retail transactions
• Ensure first-time visitors are fully oriented to the space and feel comfortable before they begin their thermal circuit
• Answer phones and digital inquiries, serving as an expert on Grotto's offerings, memberships, and schedules
• Maintain a front desk atmosphere that remains calm and unhurried, even during peak capacity periods

• Cultivate authentic relationships with our member community and frequent guests
• Hone your memory for faces and personal details, ensuring guests feel known and valued beyond a digital profile
• Anticipate needs proactively—noticing when a guest looks confused or could use extra assistance before they have to ask
• Facilitate introductions to membership through thoughtful, low-pressure dialogue that centers on the guest's wellness journey
• Collect and relay qualitative guest feedback to help the leadership team…