Reservations Agent

Company Description

Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city’s beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort.

Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city’s beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort.

When you’re ready to explore the area, it’s less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya.

At Novotel Miami Brickell, the best of the city is at your doorstep.

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

• Accurate input of reservations and group reservations into system within a timely manner. To include making, changing, and/or canceling reservations. Ensure all reservations fields are filled out with the correct information.
• Process groups as they are turned definite. Ensure the group block is set up properly based on individual call in or rooming list. This may include setting up in system to accept voice calls and/or creating a booking link for group guests to book via the booking engine.
• Knowledge of hotel services, area, and events. Assist in ensuring all websites and/or collateral/literature contains the most up to date and accurate information regarding the hotel and its surrounding areas.
• Meet with meeting planners and market managers as necessary. Assist in strengthening the relationship within the different levels of staff with the client.
• All convention resumes are audited prior to group arrivals. Any necessary changes/cancels/additions are completed prior to group arrival.
• Pre-assign group/individual rooms based on VIP and/or special request status. Ensure all alerts and/or traces are in place and all appropriate departments are notified prior to arrival.
• Monitor phone-calls and assist associates as needed.
• File Reservations and back-up. Assist accounting (when needed) in providing research/back up for past due folio billings.
• Check all non-guaranteed future reservations for deposit (prepay) status daily. Ensure all prepaid reservations have deposits on file with the appropriate paperwork needed for payment.
• Handle mail/correspondence in a timely manner. Some reporting is required based on hotel needs.
• Process confirmations/cancellations as needed.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation…