CAFE CREW

Grotto is Miami’s first modern social bathhouse a wellness destination where heat, cold, and communal rituals make connection feel natural again.

Rooted in timeless bathing traditions and reimagined for Wynwood, Grotto is a space to unplug, sweat, and plunge. Our cafe is a vital part of that restorative journey; it’s where guests gather before a session or linger long after, extending the ritual through conversation and nourishment.

We are seeking individuals who believe true hospitality lives in the small details and who find genuine joy in taking care of others.

Grotto is Miami’s first modern social bathhouse a wellness destination where heat, cold, and communal rituals make connection feel natural again.

Rooted in timeless bathing traditions and reimagined for Wynwood, Grotto is a space to unplug, sweat, and plunge. Our cafe is a vital part of that restorative journey; it’s where guests gather before a session or linger long after, extending the ritual through conversation and nourishment.

We are seeking individuals who believe true hospitality lives in the small details and who find genuine joy in taking care of others.

As a member of the Cafe Crew, you will craft the coffee, matcha, functional elixirs, and restorative bites that fuel the Grotto experience, ensuring every guest feels welcomed and nourished.

This is a fully cross-trained role. Every team member masters both beverage craft and food preparation, fostering a flexible and supportive environment where everyone is ready to assist wherever the rhythm of the day requires.

Your shift might move from mixing a matcha to plating a fresh snack, greeting a member by name, or helping a teammate during a post-sauna rush. While every day varies, the mission remains constant: creating a social hub where guests feel comfortable lingering and connecting.

The Cafe Crew reports to the General Manager or the Manager on Duty, working closely with the full front-of-house team.

• Welcome every guest to Grotto with warmth, presence, and genuine attention
• Recognize our members and remember their usual orders whenever possible
• Act as a guide through the menu, offering thoughtful recommendations based on guest needs
• Anticipate needs proactively: refill water, clear tables, and check in on those relaxing after a circuit
• Foster a relaxed, inviting atmosphere that encourages social connection and lingering

• Prepare all menu offerings coffee, matcha, juices, and light bites to Grotto’s high standards
• Follow recipes and presentation guidelines with consistency and care
• Stay deeply knowledgeable about ingredients, functional benefits, and dietary considerations
• Maintain exceptional quality and attention to detail, even during peak service hours
• Suggest pairings and help guests discover new restorative favorites

• Ensure cafe workstations are spotless, organized, and guest-ready at all times
• Clean equipment, wash dishes, and restock service supplies proactively throughout the shift
• Receive and organize inventory deliveries, ensuring proper stock rotation and storage
• Monitor freshness, minimize waste, and communicate inventory needs to management
• Support opening and closing procedures to set the entire team up for success

• Maintain a team-first attitude, jumping in to help wherever support is needed
• Communicate effectively with Hosts, Guides, and Housekeeping for a seamless guest flow
• Participate in shift huddles to stay informed about VIPs, events, and operational goals
• Contribute fresh ideas to improve the cafe environment and the overall guest experience

• Hospitality-driven :
  You naturally make people feel  listen, you remember,…