Room Attendant

Hilton Miami Airport Blue Lagoon, 5101 Waterford District Drive, Miami, Florida, United States of America

Hilton Miami Blue Lagoon

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction :
  All Team Members work together to contribute to great guest satisfaction scores.
• Recovery :
  Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

• Sparkling Clean Work spaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.

• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

• Communication: Communication between Team Members should be clear, honest, and professional.
• Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

The
Housekeeping Room Attendant makes our hotels feel like home. As a housekeeper, your contribution helps ensure guests an enjoyable and comfortable stay.

• Clean, dust, polish, and vacuum to make sure guest rooms and bathrooms meet hotel standards
• Change linens, make beds, and leave the bathroom sparkling
• Restock all guest room supplies and amenities
  
  Inspect and clean any and all appliances, including coffee maker
• Organize linen closet, restock cart, and prepare for the shift
• Greet guests that you encounter during your shift with a friendly smile
• Other duties as assigned by supervisor or manager

• Previous experience in hotel housekeeping a plus
• Basic English communication skills
• Ability to move, bend, lift, push, pull, and carry up to 25-30 pounds
• Ability to move up to 50 pounds occasionally
• Ability to stand and walk for an entire shift and perform repetitive motions
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

• MCR is the
  3rd-largest hotel owner-operator
  in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a$5.0 billion portfolio
  of
  148 premium-branded hotels
  containing…