GUIDE

Experience Guide Part-time, Independent Contractor (1099) Grotto Social Baths | Wynwood, Miami About Grotto

Grotto is a modern social bathhouse where heat, cold, and shared rituals make human connection feel natural again.

Rooted in ancient bathing traditions and reimagined for Miami, Grotto is a place to unplug, sweat, plunge, and linger. Every experience is designed to help people reconnect with their bodies, slow down, and enjoy good company.

At Grotto, we hire for hospitality first. Skills can be taught. Genuine care for people cannot.

Great rituals are created by people who know how to read a room, care for others, and make every guest feel welcome.

As an Experience Guide, you will help shape the rhythm of the bathhouse through guided rituals, thoughtful hospitality, and genuine human connection. You will lead aufguss ceremonies, welcome first‑time guests, guide people through contrast therapy, and create moments they remember long after they leave.

This is more than leading a class. It requires presence, awareness, physical stamina, and the ability to adapt in real time. Some guests want encouragement. Others want quiet. You will learn how to meet people where they are while creating experiences that feel inclusive, engaging, and grounded.

This is also a physically demanding role. You will spend hours moving between hot saunas, cold plunge areas, and the bathhouse floor. You will lead ceremonies, prepare and reset spaces, monitor guest safety, carry supplies, and support the flow of the bathhouse throughout your shift.

As a part-time independent contractor, you will join a group of guides who bring different backgrounds, personalities, and strengths while sharing the same commitment to hospitality, safety, and continuous learning.

Experience Guides work closely with Grotto leadership and the full front‑of‑house team.

• Lead aufguss ceremonies that are welcoming, engaging, and accessible.
• Guide guests through heat, scent, breath, music, and rhythm with confidence and care.
• Use towel techniques to circulate heat and create a thoughtful, well‑paced experience.
• Select and prepare essential oils, music, and other session elements according to Grotto standards.
• Read the energy of the room and adapt your pacing, language, and approach in real time.
• Invite participation without pressure and create space for guests to engage at their own comfort level.
• Continue developing your craft through training, practice, observation, and feedback.

• Welcome guests throughout the bathhouse with warmth and genuine presence.
• Help first‑time visitors understand how to move through heat, cold, and rest safely.
• Answer questions about thermal bathing, contrast practices, and the Grotto experience.
• Recognize returning members and build genuine relationships over time.
• Notice when a guest needs support, space, encouragement, or a quieter experience.
• Help guests understand membership through natural conversation and warm introductions when appropriate.
• Respond calmly and professionally to guest concerns, discomfort, or signs of distress.

• Monitor guests for signs of overheating, dizziness, discomfort, or unsafe behavior.
• Explain safe use of saunas, steam rooms, cold plunges, and thermal spaces.
• Maintain awareness of capacity, guest flow, and conditions throughout the bathhouse.
• Follow Grotto's safety, emergency response, and incident reporting procedures.
• Communicate concerns quickly and clearly to leadership and the appropriate team members.
• Maintain current CPR and AED certification.

• Prepare thermal spaces before each session.
• Set up and organize towels, water, ice, essential oils, music, and ceremony materials.
• Reset and clean…