Catering Manager

About Us

HEI Hotels & Resorts is proud to welcome Brickell Arch, a Luxury Collection Hotel, Miami to our growing portfolio of distinguished properties. Overlooking the shimmering waters of Biscayne Bay and steps from the energy of Brickell's financial and cultural district, this iconic retreat blends refined sophistication with the vibrancy of Miami. From expansive guest rooms and suites to thoughtfully curated amenities and elevated service, Brickell Arch offers an experience that is both timeless and distinctly local.

At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates - the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them - ensuring they thrive, grow, and elevate every property we serve.

Salary Range: $65,000.00 - $70,000.00 Annually Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Manage catering accounts to achieve guest satisfaction and drive revenue growth. Responsible for soliciting new catering sales accounts, maintaining relationships with existing clients, and ensuring all revenue goals for food, beverage, and room rental are met or exceeded.

• Prospect and solicit new and existing accounts to achieve or exceed revenue goals through telephone, email, outside sales calls, site inspections, and written communication.
• Understand and utilize monthly forecasting, annual budget processes, pace management, and productivity metrics to achieve financial targets.
• Apply yield management techniques and analyze historical data to maximize revenue and profitability.
• Evaluate catering business opportunities to ensure alignment with client expectations and hotel profitability.
• Conduct market research on competitors' products, services, and pricing to inform strategic business plans.
• Sell all aspects of the hotel, including room rental, A/V, and other revenue-generating services, to maximize account value.
• Build and maintain long‑term client relationships, ensuring repeat business.
• Actively participate in industry organizations and community/civic activities to maintain awareness and create booking opportunities.
• Utilize effective sales techniques, including closing and negotiating skills, for a variety of market segments.
• Conduct hotel site inspections and client presentations with professionalism and confidence.
• Participate in trade shows, sales blitzes, and networking events to generate leads.
• Collaborate with culinary and banquet teams to design creative menus, event setups, and specialty functions, ensuring seamless execution.
• Oversee the execution of all catering events sold, coordinating with banquet staff and vendors to ensure client satisfaction.
• Manage A/V equipment as a profit center when applicable.
• Maintain accurate records in sales and event management systems (e.g., Delphi) and ensure proper documentation for all events.
• Monitor market trends, competitor activity, and key client accounts to identify growth opportunities.
• Perform any other job‑related duties as assigned.

• Prior hospitality experience with specific experience in catering sales is essential.
• Minimum 1+ year in catering sales required.
• Experience at a similar size and quality hotel preferred.
• Proficient in Microsoft Word, Excel, and hotel sales system.
• Strong sales and revenue management skills, with the ability to train and motivate peers.
• Knowledge of hotel…