E11EVEN - Managing Director

E11EV
EN CLUB HOTEL & RESIDENCES MANAGING DIRECTOR

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Inspired by the human condition in its many forms, E11EV
EN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long. Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual's taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

The Managing Director is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. The ideal candidate for E11EV
EN must possess:

• A proven track record of visionary, high-impact leadership in luxury lifestyle hospitality.
• Successful pre-opening and new-build experience.
• Strong expertise across F&B, entertainment, nightlife, and elevated guest experiences.
• Exceptional ownership and stakeholder relationship skills.
• Strong financial and operational acumen, with proven ability to drive performance, profitability, and operational excellence.
• A proven ability to build and lead high-performing teams
• Entrepreneurial, creative, and adaptable leadership
• Deep understanding of the Miami luxury hospitality and lifestyle market.

Responsibilities include:

• Touring the operating departments daily, making adjustments as needed via department heads.
• Conducting weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
• Meeting all financial review dates and corporate directed programs in a timely fashion.
• Holding a monthly financial review with all department managers, M.I.D.'s and available supervisors.
• Ensuring that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Developing managers for future advancement through competency training and corporate sponsored training programs.
• In conjunction with the Director of Sales, conducting a daily HH  meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
• Playing a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Participating in required M.O.D. coverage as scheduled.
• Maintaining direct contact with and monitoring the development of management trainees.
• Adhering to all Highgate Hotel policies and procedures and training new managers to ensure compliance.
• Overseeing and assisting in the Highgate Hotel budget process as required.
• Ensuring that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
• Assisting in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Inspecting rooms…