Front Office Supervisor

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

What you will have an opportunity to do:

We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

Help guests discover their “Wanderlust” experience

Provide exceptional customer service by being engaging and taking sincere interest

Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established

Help to resolve problems and “WOW” guests through recovery when things aren’t quite right

Supervise daily shift process ensuring all team members adhere to standard operating procedures

Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests

Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation

Maintain the Sundries shop, keeping up with inventory and ordering as necessary

Training all new Front Desk Agents to provide exceptional customer service

Promote and sell special hotel programs

Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

Be knowledgeable of all emergency procedures and policies

Maintain house bank Communicate all pertinent information to manager on duty Follow set procedures on posting, charges, cashing checks, safe…