Senior Director,Food and Beverage Operations Job Miami area,Florida USA,Hospitality / Hotel / Catering

Select how often (in days) to receive an alert:

Senior Director, Food and Beverage Operations

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s Hotel Operations Team has an exciting career opportunity for a full- time Senior Director, Food and Beverage Operations reporting to the SVP, Food and Beverage.

The position will work onsite in Miami, Florida.

What does the Hotel Operations Team do?

The Hotel Operations Team at Royal Caribbean Group oversees the end-to-end onboard and shoreside hotel experience across the fleet. The team sets operational standards and partners with culinary, housekeeping, entertainment, and guest services to ensure safe, efficient, and exceptional service delivery, driving consistency, quality, and continuous improvement while bringing the brand promise to life and enhancing guest satisfaction.

What does the Senior Director, Food and Beverage do?

The Senior Director, Food and Beverage Operations is responsible for the management and coordination of all Restaurant Operations Fleet-wide shoreside and shipboard. This includes ensuring the consistency of existing & future levels of service and any other Restaurant Operations initiatives associated. Work closely with Culinary, Beverage and Operation Excellence departments to strengthen the F&B Division.

In addition, this position’s primary focus will be the development and continuous improvement of products, concepts, and standards to ensure Royal Caribbean International remains a market leader in service delivery.

This position is also responsible and accountable for financial aspects of Restaurant Operations including the revenue target of specialty Revenue – over $100M a year.

Lastly, this position manages all dining coordination with a team of 6 people making reservation for over 5 million Guests per year for the Main Dining Room and Specialty Restaurants.

What your day-to-day will look like:

Manages a team that works to understand and improve upon all current restaurant processes. This includes but is not limited to shipboard operations, shoreside dining coordination and all projects related to F&B operations.
Defines departmental objectives, develops strategic plans, and deploys supporting tactics and project work for Restaurant Operations that support F&B and Hotel Operations business objectives.
Monitors shipboard and shoreside restaurant payroll, time and attendance, ILO compliance and other HR related matters for F&B Operations. Maintains knowledge of human resources policies within F&B Operations. Cooperates and communicates with shoreside human resources to support any major updates or upgrades of restaurant operations which can impact crew and staff in any way. Assists with recruiting and scheduling key positions within restaurant operations:
Head Waiter, Assistant Maitre D’, Maitre D and Restaurant Operations Manager.
Ensures all shipboard positions from entry level to top management are well balanced amongst the fleet. Assists human resources with scheduling and recruiting.
Leads and is directly involved in development of new, as well updating existing: SOPs, Restaurant guidelines, Culinary Guides, Training programs…