Lifestyle Support Coordinator

The Lifestyle Support Coordinator serves as the primary support and second-in-command to the Lifestyle Coordinator and plays an active role in the day-to-day lifestyle, hospitality, and operational functions of 500 Brickell. This position is designed to provide operational continuity and leadership support while assisting with resident experience, amenities, Front Desk, Receiving, Security coordination, Housekeeping coordination, events, communications, violations, administrative follow-up, and other property operations.

While Front Desk and Receiving coverage remain part of the position when operationally necessary, the Lifestyle Support Coordinator is not solely a coverage position. The employee is expected to take ownership of assigned responsibilities, independently follow up on outstanding matters, identify issues, develop solutions, and become fully familiar with the Lifestyle Coordinator's core responsibilities. When the Lifestyle Coordinator is unavailable, the Lifestyle Support Coordinator should be capable of serving as the primary on-site Lifestyle & Operations point of contact within the authority delegated by Management.

• Serve as the Lifestyle Coordinator's primary operational support.
• Become familiar with the Lifestyle Coordinator's daily, weekly, and monthly responsibilities.
• Maintain awareness of major ongoing operational issues, resident concerns, events, staffing matters, violations, and pending follow-ups.
• Assume responsibility for designated Lifestyle & Operations functions when the Lifestyle Coordinator is off-site, unavailable, on PTO, or otherwise assigned by Management.
• Escalate significant issues to the Lifestyle Coordinator or Management while independently handling routine matters within established procedures.
• Ensure operational matters continue moving forward rather than remaining pending because another team member is unavailable.
• Maintain organized notes and provide complete handoffs regarding matters occurring during coverage periods.

• Support the property's hospitality and resident-experience standards.
• Interact professionally and proactively with residents and guests.
• Assist with resident questions, concerns, service requests, and lifestyle-related needs.
• Conduct property walkthroughs and identify concerns relating to cleanliness, presentation, ambiance, resident experience, or operational readiness.
• Report or correct issues when possible rather than simply documenting them.
• Help reinforce professional greetings, presentation standards, communication expectations, and hospitality practices among Front Desk and Receiving personnel.
• Track recurring resident concerns and communicate trends to the Lifestyle Coordinator.

• Assist with routine inspections of amenity areas.
• Verify amenities are clean, properly staged, operational, and ready for resident use.
• Coordinate reported amenity deficiencies with Maintenance, Housekeeping, Security, or vendors.
• Assist with amenity reservations, scheduling, room setup, and resident requests.
• Assist with temporary closures, reopening procedures, event preparation, and operational notices.
• Follow up on assigned amenity concerns until completion.
• Recommend small improvements when recurring amenity issues are identified.

• Provide Front Desk and Receiving coverage when necessary to maintain operational continuity.
• Assist Front Desk and Receiving personnel with questions, resident concerns, package matters, access issues, procedures, and unusual situations.
• Monitor quality of shift handoffs, daily reports, incident reports, package documentation, and communication between shifts.
• Assist with resolving coverage gaps caused by call-outs or unexpected staffing changes.
• Reinforce established resident-service, package, access-control, guest, emergency, and property procedures.
• Identify recurring issues and work with the Lifestyle Coordinator to improve procedures.

• Assist the Lifestyle Coordinator with preparation and maintenance of employee schedules.
• Track call-outs, late arrivals, early departures, PTO, shift swaps, and other staffing changes.
• Assist in identifying available internal coverage before outside or additional coverage is requested.
• Communicate schedule adjustments to affected personnel.
• Maintain accurate documentation of changes that may affect payroll.
• Assist with biweekly payroll correction preparation for Management review.
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