Manager of Onboard Operations

Overview

Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary.

We enrich people’s perspective through inspired travel.

Our Mission:
Enriching Lives Through Travel

Our Values:
Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.

The Manager of Onboard Operations is responsible for overseeing the operational support for the Hotel Department and Hotel Department systems, with an emphasis on delivering and driving operational efficiencies. This role includes managing key departments such as housekeeping, guest services, administration and inventory management. The Manager will also spearhead initiatives for process improvement, and system enhancements, ensuring continuous innovation, revenue optimization, and superior guest satisfaction across the fleet.

• Lead and oversee the day-to-day operations of Housekeeping, Administration (Pursers), Guest Services (Reception), and Hotel Inventory Management, ensuring alignment with company objectives and guest satisfaction goals.
• Provide leadership, support, and management to corporate direct reports, including the Corporate Purser, Corporate Housekeeper, and Corporate Hotel Controller.
• Develop, support, and implement standard operating procedures, new initiatives, and process enhancements for onboard Housekeeping, Pursers, Reception, and Hotel Inventory departments.
• Provide strategic direction and mentorship to onboard teams, fostering a high-performance culture while ensuring operational efficiency and financial success.
• Serve as the primary corporate support resource for Hotel General Managers regarding day-to-day administration, processes, and reporting.
• Oversee compliance with reporting requirements and operational processes across all Hotel Operations departments.
• Review existing operational processes and drive simplification, standardization, and efficiency improvements.
• Establish and monitor reporting mechanisms that enhance operational performance, optimize budgets, and improve efficiency.
• Maintain and update SOPs for holidays and region-specific operational processes.
• Manage the company’s printed materials, templates, and onboard collateral program.

• Serve as the primary business owner for the MXP management platform, including guest journey, financial, point-of-sale, and inventory management modules.
• Lead the integration, implementation, and optimization of systems supporting hotel operations, ensuring seamless adoption and operational efficiency.
• Serve as the business owner for all Digital Guest Experience platforms, including interactive TV, mobile applications, internet services, and AI-enabled guest technologies.
• Establish and maintain standards and processes for content management across digital guest platforms.
• Partner with IT and Hotel Operations teams to identify and implement technologies that enhance the guest experience and operational performance.

• Monitor the performance of all hotel revenue streams and ensure alignment with financial objectives.
• Develop and execute strategies to optimize revenue across hotel departments, including Laundry, Internet, Retail and Spa operations.
• Recommend and implement initiatives that drive incremental onboard revenue.

• Overs…