Revenue Management Internship - Summer

Hourly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel

The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition.

The Revenue Management Intern will gain hands‑on experience in hotel revenue strategy and commercial operations by working closely with the Revenue Management, Sales, Marketing, and Finance teams. This internship is designed for students or recent graduates interested in building a career in hospitality revenue management, analytics, distribution, and hotel leadership.

The intern will support daily revenue management activities, including rate and inventory analysis, market research, forecasting, reporting, and performance tracking. Working alongside hotel leaders and commercial teams, the intern will develop an understanding of how pricing strategies, demand patterns, distribution channels, and market trends influence occupancy, revenue, profitability, and the overall success of the hotel.

• Support special projects related to guest satisfaction, associate engagement, operational efficiency, revenue opportunities, or process improvement.
• Participate in a structured rotation through hotel operating departments, including Front Office, Housekeeping, Food & Beverage, and other key areas as assigned.
• Shadow department leaders to learn daily operating procedures, service standards, staffing models, and guest service expectations.
• Assist with front desk operations, guest check‑in/check‑out, service recovery, guest requests, and lobby engagement.
• Support Housekeeping leadership with room inspection processes, room readiness tracking, inventory control, and coordination with the Front Office.
• Assist Food & Beverage teams with restaurant, banquet, bar, or event operations, depending on hotel offerings.
• Learn how Engineering and Maintenance support guest satisfaction, safety, preventive maintenance, and property upkeep.
• Attend operational meetings, pre‑shift meetings, standups, and leadership check‑ins where appropriate.
• Review hotel performance indicators, including guest satisfaction scores, occupancy, service trends, labor productivity, and financial basics.
• Assist with administrative tasks, reporting, scheduling support, and communication between departments.
• Demonstrate a warm, professional, and service‑focused attitude with…