E11EVEN- Housekeeping Manager

Yearly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel

Inspired by the human condition in its many forms, E11EV
EN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

The Housekeeping Manager is responsible for the day-to-day operation of the Housekeeping department within a condo-hotel environment at E11EV
EN Club Hotel & Residences. This role ensures that guest rooms, participating residential units, and public areas are consistently clean, well maintained, and presented to brand standards, while leading the housekeeping team, controlling costs, and coordinating closely with Front Office, Engineering, and Residential Services to deliver a seamless experience for hotel guests and unit owners.

• Oversee daily housekeeping operations, including guest rooms, participating residential units, public areas, back-of-house areas, and laundry/linen services.
• Ensure consistent, high-quality cleanliness and presentation for hotel guests and residential owners in accordance with brand standards and condo-hotel agreements.
• Conduct and oversee room and public area inspections; follow up on deficiencies to ensure standards are met.
• Coordinate room status and turnover with the Front Office to support timely arrivals, departures, and in-stay service requests.
• Monitor guest feedback, inspection results, and satisfaction metrics related to housekeeping, and take corrective action as needed.
• Assist with service recovery for housekeeping-related guest and owner concerns.
• Report maintenance and repair needs to Engineering and follow up to ensure timely completion.
• Maintain the cleanliness and presentation of shared spaces and amenities, including the lobby, pool, fitness center, and internal and external public areas.
• Lead, coach, and develop housekeeping supervisors, room attendants, house persons, and laundry staff.
• Train team members on cleaning procedures, brand standards, chemical safety, and proper equipment use.
• Foster a culture of accountability, service excellence, and collaboration.
• Ensure appropriate staffing and scheduling based on forecasted occupancy, and monitor labor for efficiency.
• Conduct performance reviews, coaching, and corrective actions for housekeeping team members.
• Assist…