Manager, Business Partner, PLK, Operations

Restaurant Brands International Inc. (RBI) is an international quick-service restaurant company focused on building iconic brands across the globe. We are looking for an HR Generalist to work closely with restaurant operations and management to deliver integrated HR solutions and support a variety of HR functions.

• Conduct weekly 1:1 meetings with Company Operations Leadership and participate in District Manager and RGM meetings.
• Manage the investigation process and help leadership and inside counsel resolve complex employee relations issues.
• Maintain in-depth knowledge of legal requirements related to day‑to‑day employee management, reducing legal risks and ensuring regulatory compliance (e.g., background checks and I-9 process).
• Partner with the Legal department as needed.
• Provide daily performance‑management guidance to restaurant managers and above‑restaurant leaders (coaching, counseling, career development, disciplinary actions).
• Facilitate and/or partner with Training on HR change initiatives and continuous‑improvement projects, providing updates and training for restaurant management and team members.
• Provide HR policy guidance and interpretation.
• Input on business‑unit restructure and succession planning.
• Participate in evaluation and monitoring of training programs to ensure success.
• Follow up with restaurant teams to ensure training objectives are met.
• Partner with other HR leaders to improve key HR programs.
• Participate in cross‑functional teams supporting strategic initiatives.
• Lead and organize hiring events across various outlets to attract and recruit restaurant talent.
• Support restaurant teams with the Applicant Tracking System and assist New Hire Orientation to build a talent pipeline.
• Validate employee achievement and bonus payout calculations on a quarterly and monthly basis.
• Assess risk and plan proactive training/mitigation with HR audits.
• Report on market KPIs (staffing, turnover, engagement) and provide trend recommendations to market leadership.
• Partner with operations to lead succession planning for General Managers and District Managers.
• Assist team members with HR questions and concerns; payroll, benefits, compensation, LOA, team‑member concerns.
• Partner with District Managers to ensure 100% legal compliance (child labor, new‑hire, workers’ compensation, HR posters, unemployment claims).
• Regularly visit restaurants to coach, develop, and audit HR systems and processes.
• Manage and develop the Staffing Coordinator, including regular check‑ins and in‑person restaurant visits to assist hiring events and training.

• 3+ years of HR generalist experience, including training, recruiting, employee relations, compensation and benefits, and HRIS administration.
• Flexible style and willingness to “roll up your sleeves and get it done.”
• Good knowledge and experience in organization effectiveness, team dynamics, leadership development, management effectiveness, and facilitation.
• Excellent team‑building and influencing skills, strong communication, unquestioned integrity, and the ability to address sensitive HR issues.
• Ability to thrive in a fast‑paced, flexible environment while working independently with minimal supervision.
• Proven experience partnering with the business to understand priorities, routines, and practices.
• Ability to work collaboratively while taking full ownership of assigned projects.
• Knowledge of human resources, employee relations issues, diversity‑enhancement plans, performance‑management policies, and basic federal and state employment laws.
• Domestic travel up to 60% (primarily in market with occasional travel to corporate offices).
• Conflict‑management skills: ability to handle confrontations and disagreements positively.
• Analytical skills: analyze problems, identify alternative solutions, project consequences, and implement recommendations.
• Payroll troubleshooting experience.
• Bachelor’s degree in human resources or a related field (preferred).
• 2 to 4 years of prior experience in the Quick Service Industry is a plus.

• Partner across HR functions to deliver integrated solutions to management and employees.
• Prepare employee communications…