Manager, Business Partner, PLK, Operations

Human Resources Generalist

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Responsibilities:

• Conducts weekly 1:1 meeting with Company Operations Leadership and participates in weekly District Manager and RGM meetings.
• Manages the investigation process and helps the leadership and inside counsel to resolve complex employee relations issues.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance (i.e. background checks and I-9 process). Partners with the Legal department as needed/requirement.
• Provides day-to-day performance management guidance to restaurant management and above-restaurant leaders (e.g., coaching, counseling, career development, disciplinary actions).
• Facilitate and/or partners with Training on HR change initiatives and continuous improvement projects providing updates and training for restaurant management and team members as required.
• Provides HR policy guidance and interpretation. Provides guidance and input on business unit restructure and succession planning.
• Participate in evaluation and monitoring of training programs to ensure success. Follows up with restaurant team to ensure training objectives are met. Partner with other HR leaders to ideate and improve key HR programs. Participate in cross-functional teams in support of strategic initiatives.
• Leads and organizes hiring events across various outlets to attract and recruit restaurant talent.
• Supports restaurant teams with use of Applicant Tracking System and assists New Hire Orientations to build and develop talent pipeline.
• Validates employee achievement and bonus payout calculations on a quarterly and monthly basis
• Assess risk and proactive training/mitigation with HR audits
• Report on market KPIs; staffing, turnover, engagement and provide recommendations of trends to market leadership
• Partner with operations to lead succession planning for General Managers and District Managers
• Assist team members with questions and be a resource for all HR-related questions and concerns; payroll, benefits, compensation, LOA, team member concerns
• Partner with District Managers to ensure 100% legal compliance; child labor compliance, new hire compliance, worker's compensation issues, HR posters, and unemployment claim as necessary
• Regularly visits restaurants to coach, develop, and audit HR systems and processes are being followed
• Manage and develop Staffing Coordinator. Regular cadence for check-ins and visiting restaurants with them in person to assist with hiring events and training on hiring.

Qualifications and Skills:

• 3+ years HR generalist experience required (to include training, recruiting, employee relations, compensation and benefits, and HRIS administration)
• Flexible style and willingness to "roll up your sleeves and get it done".
• Good knowledge and experience in organization effectiveness, team dynamics, leadership development, management/leadership effectiveness, and facilitation.
• Excellent team building and influencing skills, communications and unquestioned…