Resolution Partner - Bilingual

People Resolution Partner – Bilingual Spanish

Location:

This role requires associates to be in‑office 1–2 days per week, fostering collaboration and connectivity while providing flexibility to support productivity and work‑life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.
Alternate locations may be considered if candidate resides within a commuting distance from an office.

Please note that, per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment unless an accommodation is granted as required by law.

The People Resolution Partner – Bilingual Spanish is responsible for providing consultation, decision support, and case resolution across a broad range of human capital matters.

• Operating within a tiered service delivery model, manages complex inquiries escalated from the HR service center and delivers timely, high‑quality guidance that enables policy‑aligned leadership decisions.
• Leads end‑to‑end resolution of complex employee relations and workforce cases, applying enterprise standards, governance practices, and relevant legal considerations to ensure consistent, compliant outcomes.
• Frames risk and structures clear decision pathways, offering actionable options for sensitive or high‑impact situations involving promotions, job changes, pay actions, retention, and organizational decisions.
• Partners with Centers of Excellence as needed for specialized expertise, approvals, and support for workforce actions such as small‑scale reductions in force.
• Identifies trends and recurring issues to drive continuous improvement, strengthen knowledge resources, and coach leaders to improve confidence, consistency, and speed‑to‑resolution.

Requires a BA/BS degree and minimum of 5 years of human resources experience; or any combination of education and experience, which would provide an equivalent background.

• Bilingual Spanish strongly preferred.
• HR designation strongly preferred (SHRM‑CP or SHRM‑SCP).
• Previous experience in an Associate/Employee Relations or Human Resources position strongly preferred.
• Proven ability to communicate effectively with leaders of all levels, both written and verbal, strongly preferred.
• Strong consultative and coaching skills, with a demonstrated ability to influence and guide stakeholders strongly preferred.

Virginia

For candidates working in person or virtually in the below locations, the salary range for this specific position is $91,120 to $136,680. In addition to your salary, Elevance Health offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements).

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.