Manager, Shipboard Learning & Development Operations

The Manager, Shipboard L&D Operations is responsible for designing and implementing fleet-wide Learning & Development operational processes to ensure consistent, effective execution across ships. The role translates frontline insights into practical, scalable solutions by partnering with Fleet L&D Managers, shipboard HR teams (shoreside), and other stakeholders, and by driving disciplined implementation across the fleet.

The role provides operational input that informs Learning & Development tactics, ensuring enterprise priorities are executable and sustainable in shipboard environments.

• Accountable for the operational readiness and quality of shipboard L&D activities, ensuring training delivery and supporting practices meet expected performance standards across the fleet.
• Ensures the quality and integrity of approved STCW training delivered by shipboard L&D Managers (e.g., Crowd Management, Crisis Management, Security Awareness Training), protecting the organization’s ability to certify crew through onboard Learning Resource Centers (LRCs).
• Reviews and provides input on design updates or enhancements to L&D-owned STCW courses, ensuring changes are executable and consistently applied in shipboard delivery.
• Partners with Training Governance to ensure approved requirements are clearly understood and consistently applied in shipboard training execution, maintaining delivery quality required to protect ongoing approval status.
• Supports audit readiness and operational follow-through for shipboard L&D activities by coordinating responses to findings and ensuring corrective actions are implemented and sustained.
• Partners with shipboard HRDs and Fleet HRDs to support alignment on expectations, findings, and follow-through at the ship level.
• Maintains continuity of L&D execution during periods of inspection, operational change, or disruption.

• Accountable for the effectiveness and consistency of fleet-wide L&D operational processes, applying shipboard operational knowledge to ensure solutions are practical, scalable, and workable in live shipboard environments.
• Partners with shipboard HR teams (shoreside), shoreside L&D teams, and other stakeholders to translate operational needs and enterprise priorities into workable L&D processes and solutions.
• Operationalizes approved enterprise L&D programs across the fleet, ensuring clear expectations, aligned systems support, and consistent execution.
• Ensures process and program changes are embedded into day-to-day operations with sustained adoption and follow-through across vessels.
• Ensures Learning Resource Center (LRC) operating procedures are consistently applied across the fleet to support effective training delivery and maintain readiness of Flag-approved Maritime Training Centers.

• Accountable for coordinated and consistent execution of shipboard training activities across the fleet.
• Develops and maintains fleet-level training plans that translate enterprise requirements into realistic, executable approaches aligned to shipboard capacity, timing, and constraints.
• Provides operational oversight and clarity to Fleet L&D Managers to support consistent interpretation and application of training expectations across ships.
• Reinforces the shipboard L&D operating model, ensuring L&D Managers serve as onboard learning experts and primary points of contact, and that other onboard instructors are enabled to deliver training effectively.
• Coordinates operational training planning for special initiatives and projects (e.g., new builds, fleet introductions, major program launches), ensuring readiness and continuity.
• Partners with program owners and enabling teams to address operational risks, constraints, and continuity needs.

• Accountable for the functional ownership and sustainability of the shipboard L&D Manager and Team Engagement Specialist (TES) workforce, including hiring, selection, onboarding, professional development, and workforce planning.
• Ensures consistent application of approved capability frameworks and professional standards for shipboard L&D roles.
• Ensures consistency, fairness, and transparency in the application of talent management processes across the shipboard L&D population, in partnership with Human Resources and Fleet L&D Managers.
• Partners with Fleet L&D Managers and shipboard HRDs to support assessment of readiness, performance, and development needs, translating capability expectations into observable behaviors and operational practice across ships.
• Maintains workforce readiness and continuity by monitoring capability gaps, performance risks, and succession needs, and ensuring appropriate actions are coordinated.
• Provides operational input and recommendations to support talent decisions, succession planning, and development prioritization.
• Partners with Human Resources on employee relations matters related to shipboard L&D roles, supporting…