People and Culture Coordinator

Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard-nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers.

Cote Korean Steakhouse, located in the Miami Design District, is the carnivorous vision of proprietor Simon Kim that blends together the dining experience of Korean Barbeque together with the hallmarks of a classic American Steakhouse. Cote serves the highest quality USDA Prime beef accompanied by an impeccable 1200+ label wine list and a suite of classic-but-creative cocktails. We are professionals committed to ensuring exceptional hospitality and service to our customers.

The People and Culture Coordinator plays a key role in fostering a positive and inclusive workplace for hourly employees at COTE Miami. This exempt position supports day-to-day employee relations, conducts P&C conversations under the Director’s guidance, and ensures consistent, fair, and compliant handling of workplace matters.

The role also provides operational and administrative support to the management team, including accounting and cash reconciliation, hiring and onboarding, payroll, communications, compliance, permitting, and supply management. Additional responsibilities include maintaining organized office and storage spaces, fielding inquiries, and assisting with other tasks as directed.

This position requires an approachable, professional communicator who is committed to employee engagement, workplace fairness, and upholding company values.

• Salary range of $80,000 - $90,000
• Comprehensive Medical, Dental and Vision Insurance
• Flexible Spending Account/Healthcare Savings Account/Dependent Care Savings Account
• 401(k)
• Paid Vacation and Sick Days
• Dining privileges, discounts and more!

Job duties and responsibilities include, but are not limited to the following:

• Serve as the primary point of contact for hourly employee relations issues, ensuring timely and effective resolution of concerns.
• Facilitate employee conversations regarding attendance, performance, conduct, and other employment-related topics in a manner aligned with company values and legal compliance.
• Conduct initial investigations into workplace complaints, including interpersonal conflicts, misconduct allegations, and policy violations; escalate and partner with the Director of People Operations as needed.
• Coach and support managers and supervisors in handling day-to-day employee relations concerns, documentation, and appropriate disciplinary actions.
• Provide on-the-ground P&C presence during shift changes, high-volume times, or sensitive situations to proactively address employee concerns.
• Support new hire onboarding and orientation efforts by reinforcing workplace expectations and being a resource for new hourly employees.
• Ensure consistent application of policies and procedures, helping hourly employees and supervisors understand company policies and how they relate to workplace expectations.
• Collaborate with the Director of People Operations to update and implement hourly employee handbooks, SOPs, and P&C best practices.
• Track and analyze trends in employee concerns, attendance, turnover, or workplace conflicts; provide reports and insights to the Director to inform strategic planning.
• Assist with compliance audits and preparation related to labor laws, including wage and hour practices, meal/rest breaks, and posting requirements.
• Participate in exit interviews for hourly team members, identifying themes and areas for improvement across teams and locations.
• Maintain confidential, detailed documentation of employee relations issues, ensuring accuracy, objectivity, and compliance with internal and legal standards.
• Provide P&C coverage and leadership presence under the Director of People Operations guidance, maintaining consistency in approach and communication with teams.
• Assist with training and coaching sessions related to conflict resolution, team communication, or workplace behavior for hourly employees or line-level supervisors.