HR Knowledge Management Specialist

Description & Requirements ANDERSEN CORPORATION SUMMARY

At Andersen, we pride ourselves on our core values of Humility, Ownership, Meaningful connection, and Expertise - HOME. Headquartered in Bayport, Minnesota, Andersen Corporation is the largest window and door manufacturer in North America. We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too.

In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.

The HR Knowledge Management Specialist is responsible for partnering with and guiding internal stakeholders on the end-to-end process and governance for Knowledge Management within our HR function. The individual will be responsible for developing, maintaining, and optimizing HR Knowledge Content and processes to ensure employees and HR teams have access to accurate, up-to-date, and user‑friendly content. This role will play a key part in improving the employee experience by making information readily available and ensuring it is aligned with best practices and organizational goals.

• Contribute to the end-to-end management of the HR Knowledge Base, leveraging Service Now and other technology to bring content to life, from content creation to publishing and ongoing updates.
• Act as the primary point of contact for HR Knowledge Management, ensuring alignment with broader HR goals and initiatives & collaboration with HR subject matter experts to curate, develop, and organize knowledge articles that reflect accurate HR policies, procedures, and services.
• Identify & elevate opportunities for improvements in knowledge management workflows, permissions, and publishing processes in Service Now and other enabling technology platforms to bring knowledge to life.
• Continuously review and audit the Knowledge Base to identify gaps, outdated content, and opportunities for improvement and ensure all knowledge articles meet quality standards, including clarity, consistency, and compliance with legal and organizational guidelines.
• Track and analyze knowledge article usage metrics to assess the effectiveness of the content and make data‑driven recommendations.
• Guide HR teams and stakeholders on knowledge management processes, best practices, and the use of Service Now HRSD for knowledge sharing.
• Foster a culture of continuous improvement and adoption of knowledge sharing, transparency, and self‑service for employees.
• Other duties as assigned by supervisor.

This position will guide and direct administrators across the enterprise in supporting and managing custom Rewards & Recognition programs.

• Bachelor’s degree in human resources, Business Administration, or related field preferred
• 2-4+ years of experience in Knowledge Management, content management, with at least 2 years of HR or HR-related experience
• Experience with Service Now HRSD, SharePoint, or other HR service delivery platforms is highly preferred.
• Strong written and verbal communication skills with the ability to explain complex HR concepts clearly and concisely.
• Excellent organizational skills, with attention to detail and a focus on accuracy.
• Ability to work collaboratively with cross‑functional teams and manage multiple stakeholders.
• Growing knowledge of HR processes, policies, and procedures.
• Passion for delivering world‑class experiences.

Pay is based on several factors, including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $68,480 - $102,720.

• 401(k) Plan, Employer Fixed Contributions…