Lead,HR Operations Job Miami area,Florida USA,HR/Recruitment

We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career.

Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Job Description Lead, HR Operations

Join a Company that Empowers you to Build your Future

The Lead, HR Operations drives the day-to-day activities of the HR Operations team to provide a quality service (i.e., accurate and timely entry and response) to all Lennar Associates who contact the Shared Service Center with Benefits, Payroll, and other HR inquiries.

A career with purpose.
A career built on making dreams come true.
A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities On The Team

Supports HR Operations Manager by leading the day-to-day operations for the team of HR Specialists.
Operational oversight and decision-making:
Owning daily workflow distribution, independently prioritizing and reallocating work, resolving complex cases, and ensuring service-level targets are met without direct oversight.
Guides and provides new hire and continued development training to the team.
Manages unresolved inquiries by partnering with COEs to find solutions, responses, and apply to further improve existing processes and practice. Utilize high judgment to elevate to Manager based on complexity of situations.
Continuous improvement and metrics ownership:
Monitoring KPIs, identifying trends, recommending process improvements, and ensuring adherence to quality standards.
Coaches and mentors peers. Shares knowledge and experience to develop self-service.
Serves as a subject matter expert and resource for HR policies and practices, state and federal laws, and company HR standard operating procedures.
Maintains an up-to-date knowledge on the administration of Lennar policies and procedures, benefits, payroll, and vendor relationship support.
Consults with Associates and provides training, accurate responses, and support in problem resolution regarding Lennar policies and procedures, benefits, payroll, and vendor support.
Responds to Associate and people manager inquiries via live chats, e-mails, and other communication formats regarding HR questions, issues, problems, and status changes within defined Service-Level Agreements (SLAs) and quality measures.
Provides sound judgment and/or resolution on Associate issues by utilizing resources i.e. policy, process, and relevant employment law.
Serves as an HR advocate/Virtual HR Generalist; provides Associates with a form to express concerns and react in a professional and empathetic manner.
Models service delivery that fosters a Tickled, Delighted, and Happy (TDH) experience outcome.
Performs other duties as assigned.

Requirements

Bachelor’s degree in HR or related discipline preferred.
Minimum 2-3 years supervisory experience, including leading and developing teams, preferably in a shared services or call center environment.
Minimum of 3-5 years’ experience in Human Resources, including concepts and administration of Payroll, Benefits, Compensation, and/or Recruitment.
Experience with HRMS software preferred;
Service Now and Workday experience a plus.
Intermediate knowledge and understanding of Federal, State, and Local legislative employment and health care laws and…