Human Resources Lead (Hybrid

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Full Time Management Miami, FL, US

3 days ago Requisition

Salary Range: $16.00 To $17.00 Hourly

Job Title:

Human Resources Lead Department:
Human Resources

Reports To:

HR & Operations Manager

Location :
Hybrid

This position follows a hybrid work arrangement consisting of three (3) remote workdays and two (2) onsite workdays per week
. Onsite days are intended to support hands-on training, collaboration with leadership, confidential HR responsibilities, and team engagement.

Scheduling Flexibility

We recognize that many candidates are balancing their education with their professional development. As a result, the proposed work schedule is flexible and may be adjusted based on the employee's academic schedule, availability, and business needs. We strive to accommodate students whenever possible while ensuring they receive the training, support, and in‑office experience necessary to succeed in the role.

The final schedule will be determined collaboratively during onboarding and may be reviewed periodically as business needs evolve.

The Human Resources Lead serves as the primary day-to-day operational leader of the Human Resources department, ensuring that HR processes are completed accurately, efficiently, and consistently. Working closely with the HR & Operations Manager, this role provides guidance to the HR Associate, oversees daily priorities, supports managers across the organization, and helps drive continuous improvement within HR operations.

The Human Resources Lead balances hands-on execution with leadership responsibilities, serving as the first point of escalation for complex HR matters while helping maintain exceptional employee service across both Pro-Play Games Storefront and PPG Event Management.

• Coordinate daily HR priorities and workload.
• Ensure onboarding and offboarding processes are completed accurately and on time.
• Monitor HR ticket queues and employee support requests.
• Review documentation for accuracy and completeness.
• Maintain confidential employee records.
• Ensure compliance with internal policies and employment requirements.

• Provide daily guidance to the Human Resources Associate.
• Assist with training new HR team members.
• Review completed work before escalation when appropriate.
• Identify opportunities to improve department efficiency.
• Help develop SOPs and training documentation.

• Serve as the first escalation point for employee questions.
• Support managers with coaching documentation and corrective actions.
• Assist with employee relations conversations.
• Coordinate payroll corrections and timecard investigations.
• Support benefits administration and employee communications.

• Assist with hiring decisions.
• Oversee onboarding readiness.
• Ensure new hire documentation is complete.
• Maintain hiring pipelines and candidate communication.

• Support HR systems including ADP Workforce Now, , Work Market, Slack, Google Workspace, and Docu Sign.
• Track department metrics and reporting.
• Recommend process improvements.
• Develop new workflows and documentation.
• Support implementation of new HR initiatives.

After 90 days, the Human Resources Lead should be able to:

• Independently manage daily HR operations.
• Coach and support the HR Associate.
• Resolve most employee HR inquiries independently.
• Identify process improvements.
• Ensure HR documentation remains organized and compliant.
• Serve as a trusted resource for managers.

In addition to core responsibilities, all team members are expected to support and promote an ethical, respectful, and compliant workplace culture. This includes acting with integrity, maintaining confidentiality, treating others with respect, and speaking up when concerns arise.

Pro-Play Games is an equal employment opportunity employer and does not discriminate against any qualified individual on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable federal, state, or local law.