Executive Managed Payroll Associate - Elevate Solutions

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a 100% in-office role based at our Lake Mary, FL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

This role serves asexpertsubject-matter resource within the Elevate Solution steam, providing elevated support acrosskey Human Capital Management (HCM) functions, including payroll processing, HR data management, and client inquiry resolution. As the frontline of the Elevate Solution steam, this roleis responsible for ensuring theaccurateandtimelyexecution of recurring services, while providing proactive, high-touch support that exceeds client expectations.

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strategic Client Partnership:Build deep, consultative, long-term relationships with executive-level and enterprise clients. Offer recommendations, identify trends, and participate in strategic discussions that deepen client trust and optimize operational outcomes.
• Payroll & HR Data Entry:Maintain, process, and perform expert-level validation of payroll and HRIS data withexceptionalaccuracy and confidentiality acrossthe most complex, high-revenue client accounts.
  
  Provide direction and best-practice guidance to team members on complex scenarios.
• Client Communication:Deliverexceptionalprompt, clear, and professional communication via phone, email, and ticketing systems; serve as a trustedadvisorfor complex
• Ownership & Follow-Through:Fully own, manage and anticipate needs for complex clients. Lead resolution of escalations involving cross-functional teams and ensure resolution on requests.
• Problem Solving:Diagnose and resolveadvancedpayroll and data discrepancies,conduct deeper root-cause analysis, and provide recommendations.
  
  Serve as an escalation point for team members as needed.
• Cross-Functional Collaboration:Build strong partnerships with key internal groups(e.g., Product Support, Tax, Benefits) to ensure seamless service delivery and resolution ofcomplex issues.
  
  Provide feedback onproduct gaps, recurring issues, and client insights that will support enhancements and improve client experience.
• Process Adherence:Ensure full compliance with internal procedures, control protocols, and payroll policies, including client-specific processing requirements.

• Payroll Administration:Execute and oversee highly complex end-to-end payroll tasks, ensuring exceptional accuracy and alignment with…