Benefits Specialist II

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values:
Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

The Benefit Services Specialist (BSS) serves as the primary point of contact for our Total Source clients and our internal service and business partners as it relates to the processing, guidance and governance of all Total Source Health and Welfare plan administration services and benefit programs. The Total Source Health and Welfare plan is a robust offering with a full array of national and regional plan and carrier choices providing Medical, Dental, Vision, Disability, FSA/HSA/OCB and voluntary benefit programs that support a client's ability to attract and retain talent.

Job Responsibilities:

Benefits Administration:

• Administers, manages and/or governs a variety of benefit plans on a day-to-day basis through processing of various transactions and events within and potentially outside of the Total Source systems, including but not limited to pending enrollments, dependent verification, new hire, life and termination events and annual open enrollment processing.
• Partners with back office teams to coordinate transaction processing, audits and ad hoc or regular deliverables.
• Performs various data integrity and enrollment/eligibility audits. Researches and resolves issues identified through those routine audits.
• Reviews, maintains, and modifies standard operating and client operating processes and procedures for benefits administration. Identifies opportunities for potential improvement in enrollments and benefits administration. Makes recommendations to management and peers.
• Manages and monitors data flow and integration including carrier connections, payroll and/or processes manual carrier updates. Works in conjunction with various team members to resolve errors and issues in a timely and accurate manner. Escalates programmatic issues to appropriate team members, carriers or HRBPs, as appropriate.
• Provide tier 2 client and internal business partner service support. Communicate and execute benefit policy changes, as necessary. Research and resolve complex client benefit problems and questions, Coordinates with other Total Source associates.
• Works with benefit providers to support client benefits administration and resolve eligiblity issues.

Service and Product Support

• Provides service support related to the administration of health and welfare benefit programs to the client and internal business partners and service team via phone, CRM, email or in person, regarding standard or client operating procedure, best practice/business process, the resolution of participant benefit plan, insurance provider and/or other client problems. Coordinates communication with appropriate HR or Benefits associates, internal business partners or carrier resources to expedite responses to critical process, operating, client or participant situations.
  
  Utilizes extensive benefits/product/process experience to identify issues, troubleshoot client or service team problems and assist with a resolution. This would include but not be limited to issues related to participant coverage, administrative processes, compliance, carrier connections, payroll, and Total Source systems functionality.
• Continually upgrade knowledge and skill base relating to health and welfare benefit programs including compliance, standard operating procedures, administrative practices and processes and other benefit products, as applicable, to increase proficiency in a support capacity. May champion and/or assist in assessing regulatory changes and process impact, process improvement or other service application rollouts, and service training. Acts as a Liaison between the client, HRBP, CRE, ACA COE and the carriers to explain benefits related processes.
• Partners…