Human Resources Director

Director of Human Resources – Field Operations

Please note: This position has been recently updated to reflect our current business needs. Candidates who have previously interviewed for this opportunity are already under consideration and do not need to reapply.

We are looking for a hands-on, field-based Director of People and Culture to lead the people function for a growing, multi-location service organization across South Florida.

This is not a corporate, behind-the-desk HR role. Our ideal leader is comfortable spending time in our branches, talking directly with frontline employees in English and Spanish, coaching operational managers through real-time employee issues, recruiting hard-to-find field talent, and personally jumping in to solve problems.

You will partner directly with our CEO and operational leaders while staying close to the day-to-day work. We operate with a lean team, so we are looking for someone who is equally comfortable leading the function and doing the work.

• Build strong relationships with branch and operational leaders across South Florida.
• Maintain a visible presence in our locations and with frontline employees.
• Coach managers through employee relations, performance, attendance, conflict, corrective action, and terminations.
• Simplify HR for operational leaders by creating practical tools, processes, and training they can actually use.
• Handle workplace investigations and employee concerns with sound judgment, consistency, and urgency.

• Personally lead talent acquisition and full-cycle recruiting for hourly field technicians, skilled trades, management, and corporate positions.
• Develop recruiting pipelines beyond traditional job boards through referrals, community partnerships, trade and vocational programs, grassroots recruiting, and local sourcing.
• Partner with operations to improve hiring speed and quality.
• Strengthen onboarding and the first 90-day employee experience.
• Use turnover, recruiting, and workforce data to identify where we are losing employees and implement practical retention strategies.

• Coach branch managers and supervisors to become stronger people leaders.
• Create practical manager training around interviewing, performance management, communication, accountability, documentation, and employee relations.
• Help managers become increasingly confident and self-sufficient while knowing when to involve People and Culture.

• Own day-to-day People and Culture operations in a lean environment.
• Oversee HR compliance, policies, employee records, leave administration, workers' compensation, and other core HR processes.
• Partner with payroll, benefits, finance, and operations to resolve employee issues quickly and accurately.
• Leverage HRIS, technology, automation, and AI where appropriate to simplify work and improve the employee and manager experience.
• Establish and track meaningful workforce KPIs, including turnover, retention, time-to-fill, hiring effectiveness, employee relations trends, and other operational people metrics.
• Identify opportunities to improve processes as the organization continues to grow.

• Fluent bilingual English and Spanish skills are required. You must be comfortable conducting employee relations discussions, coaching conversations, investigations, and everyday employee communication in Spanish.
• 10+ years of progressive HR experience, including experience leading or owning an HR function.
• Recent experience supporting a field-based, hourly workforce in industries such as home services, construction, landscaping, facilities services, HVAC, plumbing, electrical, pest control, restoration, property services, manufacturing, distribution, logistics, or similar operational environments.
• Strong employee relations and workplace investigation experience.
• Demonstrated success recruiting and retaining hourly and frontline employees.
• Experience coaching operational managers who may not have formal leadership or HR training.
• Strong understanding of employment law and HR compliance.
• Comfortable using HR technology and workforce data to improve decision-making.
• Able to operate independently, prioritize quickly, and move between strategic and tactical work throughout the day.
• Comfortable traveling regularly between South Florida locations.
• Bachelor's degree preferred.

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