Human Resources Manager

• Manage recruiting and hiring for all three companies
• Create and post job openings and actively recruit qualified candidates
• Review applications and resumes and conduct initial interviews
• Coordinate final interviews with management when necessary
  
  Prepare offer letters, employment agreements, and onboarding documents
• Conduct new-hire onboarding and orientation
• Maintain employee files, records, certifications, and required documentation
• Coordinate background checks and other pre-employment requirements
• Track employee availability, staffing needs, and scheduling requirements
• Ensure shifts, jobs, and client services are appropriately staffed
• Manage attendance, call-outs, lateness, and performance concerns
• Conduct employee check-ins and performance reviews
• Handle employee complaints and workplace concerns professionally and confidentially
• Issue verbal and written disciplinary actions when appropriate
• Develop and maintain HR policies, employee handbooks, and workplace procedures
• Coordinate employee training and ensure required training is completed
• Assist leadership with compensation, promotions, raises, and staffing decisions
• Manage resignations, terminations, and offboarding
• Maintain an active pipeline of potential employees
• Ensure employees understand service, appearance, conduct, confidentiality, and professionalism standards
• Provide leadership with regular updates regarding hiring, staffing, employee performance, and HR concerns
• Recruit and manage concierge, administrative, operations, travel, driver, and service personnel for Universal Travel Concierge
• Recruit and manage cleaners, organizers, packing/unpacking staff, supervisors, and field employees for The College Butler
• Recruit and manage concierge, reservation, customer-service, administrative, and operations employees for Table and Chair

• Experience in human resources, recruiting, hospitality, staffing, or employee management
• Strong communication skills
• Strong organization skills
• Discretion
• Problem-solving skills
• Comfortable managing employees across multiple businesses
• Ability to handle confidential employee information
• Experience working in hospitality, luxury service, cleaning services, concierge operations, or other service-based businesses is preferred

Demonstrates expertise in recruiting, hiring, and onboarding processes while maintaining compliance with HR policies and managing employee performance across multiple service-oriented businesses. Strong organizational and communication skills are essential for effectively handling confidential information and addressing workplace concerns.

• Human Resources Management
• Recruiting and Hiring
• Employee Onboarding
• Performance Management
• Confidentiality and Discretion

• Recruiting
• Employee Management
• Onboarding
• Performance Reviews
• HR Policies Development
• Background Checks Coordination
• Employee Training Coordination
• Job Posting
• Offer Letter Preparation
• Scheduling Management

• Strong Communication Skills
• Strong Organization Skills
• Problem-Solving Skills
• Discretion
• Professionalism

• Hospitality
• Luxury Service
• Concierge Operations
• Service-Based Businesses
• Employee Records Management