Service Technician – Miami; FL

We are looking for a motivated Service Technician / Engineer to support the installation, commissioning, and troubleshooting of our AI-based maritime camera systems.

This is a hands-on, field-oriented role combining on-site work, remote support, and direct interaction with customers and service partners. You will play a key role in ensuring system reliability and a great customer experience.

This position is well suited for a junior to mid-level technician or engineer who enjoys practical work, problem-solving, and working independently in a dynamic environment.

• Install and commission maritime camera systems onboard vessels and coastal installations.
• Troubleshoot and resolve hardware and software issues both on-site and through remote support channels.
• Provide remote technical assistance to customers and service partners.
• Deliver training sessions to service partners and customers, including hands-on system guidance.
• Create and maintain technical documentation, installation guides, and service reports.
• Collaborate with Quality team to report field issues and improve overall system reliability.
• Support the sales team with technical insights, demo preparations, and customer discussions when required.
• Work as an independent self-starter, managing tasks and prioritizing field activities with minimal supervision.
• Travel occasionally for installations, training, and partner support.

• Technical education in electronics, mechatronics, IT, or related fields – or equivalent hands-on experience.
• Basic understanding of hardware, networking, and software troubleshooting.
• Excellent verbal and written communication skills.
• Strong customer-facing skills and confidence in explaining technical concepts clearly.
• Ability to work independently and proactively.
• Willingness to travel frequently
• Must be legally authorized to work in the United States

• Experience in maritime, industrial, or surveillance systems.
• Familiarity with camera systems, embedded hardware, or Linux-based devices.
• Basic knowledge of networking (IP cameras, switches, routers).
• Previous experience training customers or service partners.
• Interest in AI-based technologies.

• Base salary range: USD 55,000 to USD 80,000 per year, depending on experience, skills, and qualifications
• Health insurance
• 20 paid time off (PTO) days per year
• Opportunity to work with cutting-edge maritime camera and AI technology.
• Direct impact on customer success and product reliability.
• A supportive team with a strong engineering culture.
• Opportunity for growth in a fast-growing international technology company

We do look forward to receiving your complete application including earliest starting date.

We are an equal opportunity employer and welcome diversity.

We encourage everyone to apply and will give everyone equal consideration. If you should have any questions, we are happy to answer them by email: christian.willminger

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