Help Desk Specialist

Overview

A financial firm is looking for a Help Desk Specialist to join their team in Miami, FL.

Pay: $40-45/hr

Must be bilingual in Spanish/English

This role is onsite 5 days/week

Supports a team of 60 people

• Provide Tier 1 & 2 Technical Support
• Respond to IT support requests via email, phone, or ticketing system
• Diagnose and resolve hardware, software, and network issues
• Escalate complex problems to higher-tier IT support when necessary
• Manage IT Assets & Systems
• Install, configure, and update software and hardware
• Maintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.)
• Ensure proper documentation of technical issues and resolutions
• Support Cloud & SaaS Applications
• Assist users with Office 365, Google Workspace, and other productivity tools
• Troubleshoot VPN, remote desktop, and cloud-based applications
• Security & Compliance
• Educate users on best practices for IT security
• Support data backup and recovery processes
• Monitor and report potential security threats

• Required
• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• Language:
  English & Spanish
• Experience with Windows, macOS, and Linux troubleshooting
• Knowledge of networking (DNS, DHCP, VPN, TCP/IP)
• Knowledge of the platforms (AZURE, INTUNE, IVANTI)
• Familiarity with ticketing systems (Jira, Service Now, Zendesk)
• Basic scripting (Power Shell, Bash) is a plus
• Strong problem-solving and multitasking abilities
• Excellent communication skills for non-technical users
• Ability to work in a fast-paced environment

• IT certifications (CompTIA A+, ITIL, Microsoft Certified: Modern Desktop Administrator)
• Experience with enterprise security tools (firewall, antivirus, endpoint protection)
• Previous experience in a customer-facing IT support role

• IAM Application JIRA (Control of users with special profiles)
• Ivanti MdM
• Azure by Microsoft
• Intune MdM
• NetX 360
• Aravo TPRM
• Salesforce