Techno-Functional Cruise Industry SME

Techno-Functional Cruise Industry SME (Senior Resource)

Location:
Miami, FL

Contract

Cruise Domain Leadership – positioning as the go-to advisor for cruise CXOs on modernization, digital platforms, and Cruise 2030+ revenue models. Blend deep operational knowledge with enterprise architecture to shape deals, RFPs, and lighthouse transformations.

Domain Authority & Advisory

• Serve as customer’s single Cruise SME across sales, pre-sales, consulting, and delivery.
• Advise Cruise CXOs (Carnival, RCCL, NCL) on shore-to-ship modernization, commerce platforms, and sustainability tech.
• Shape GTM narratives, influence strategic RFPs, and lead executive workshops.

Thought Leadership

• Build Cruise 2030+ POVs:
  Smart Ships, Platformization, AI Revenue Models.
• Scale strategic partnerships for CRS/PMS modernization.

Must-Have Expertise Matrix

• Cruise Operations (Deep – 50%+ Weight)
• Casino/Spa/Loyalty:
  Integrated guest profile, onboard commerce
• Turnaround Day:
  Embarkation orchestration, crew workflows
• Fleet Ops:
  Itinerary optimization, port agent coordination

Techno-Functional (40–50% Coverage)

• Enterprise Architecture:
  Shore-to-ship hybrid integration
• Data/AI:
  Customer 360, demand forecasting, personalization ML