Technology Support Analyst

Can be based in Chicago, Miami, and Grapevine, TX.

* Chinese mandatory for Chicago

Qualifications:

• Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources
• 4+ years experience installing, configuring or supporting business applications and some technology hardware
• 2+ years experience with some programming languages and the willingness / ability to learn
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communication skills including the ability to explain technical issues in simple terms that non-IT staff can understand
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge / experience of problem Management Tools
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder
• 2+ years Experience / knowledge in the following :
• SQL
• Application server and Webserver Middleware software (Tomcat and Apache is preferred) to restart services, review and analyze logs, understanding how code deployment works, etc
• Scheduling tools (Autosys, Control M, Tivoli)
• Monitoring Tools ( Apps Dynamics, splunk)
• Bachelor's / University degree in computer science, information technology, or equivalent experience

Responsibilities

• The Application Support Analyst provides technical and business support for internal users.
• Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations.
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used.
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly.
• Formulates and defines scope and objectives for complex application enhancements and problem resolution.
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment
• Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users / clients, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.