IT Generalist

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Provides customer service and technical support to the One Stop staff, University staff and students. Diagnoses errors or technical problems and determines proper solutions and/or recommendation for new equipment purchasing. Manages onsite installation, repairs, maintenance, and test tasks of computing devices.

• Performs troubleshooting for Windows/Apple operating systems, including Division of IT supported software and domains
• Maintains One Stop website and associated point of contact service resources
• Maintains, installs, configures and troubleshoots networks devices such as printers, scanners, desktop computers/laptops, assigned mobile devices and their supported software
• Utilizes remote assistance software or other communication methods for troubleshooting. Provides technical support to staff, conference room and event activities
• Interprets and provides recommendations on procedures for network security, desktop images, software and equipment purchasing to improve operations for the department
• Performs essential duties in emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be able to report to work as needed during university emergency closing with appropriate notification of a department administrator
• Performs other duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position

High school diploma or GED and two (2) years of experience in the field; or technical certification or associated degree.

• Experience with Systems Design, Systems Administration, Applications Programming/Analysis, Network Management, Database Administration, Information Security, Multi-Media, or Hardware Support
• Experience troubleshooting, testing, repairing and servicing technical equipment
• IT Customer service experience
• Knowledge of Windows, Linux/Unix and OS X
• Familiarity with Apple tablet devices and applications

Staff

$40,000-$42,000

Begin time: 8:30 AM
End time: 5:00 PM

Expanded Background Check

• Ability to work flexible hours as needed.
• Ability to Travel to FIU Locations and/or FIU Campuses.

Current Employee:
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in My Applications.

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, be prepared to attach electronic copies of your resume/curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment.

Attached documents should be in Microsoft Word or PDF format.

This posting will close at 12:00 am of the close date.

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended…