Session Support Associate

Session Support Associate page is loaded## Session Support Associate remote type:
Onsite Full Time locations:
CR MIAMItime type:
Full time posted on:
Posted Todayjob requisition :
REQ
100177

Job Description
** Summary
* * As a Session Support Specialist, you’ll play a critical role in ensuring the seamless execution of live legal proceedings through Prevail’s platform. Think of it as an “air traffic control” environment—our team dispatches and manages over 150+ live remote sessions per day, coordinating attorneys, session managers (court reporters), witnesses, and support staff during peak hours. The work is intense, fast-paced, and requires sharp attention to detail.

We are looking for disciplined professionals who can manage complex logistics and make high-level coordination look effortless.
** Responsibilities
* ** Act as a dispatcher for live legal sessions, coordinating schedules and managing real-time changes.
* Monitor and manage multiple active sessions simultaneously during peak hours.
* Serve as the primary support contact for attorneys, court reporters, and witnesses needing real-time technical or logistical assistance.
* Troubleshoot connectivity, access, or platform issues promptly to avoid disruption.
* Maintain accurate logs of sessions, escalations, and resolutions.
* Collaborate with session managers and operations leadership to ensure client satisfaction.
* Uphold confidentiality, professionalism, and compliance standards across all sessions.
* Contribute to process improvement by identifying recurring issues and suggesting solutions.
** Qualifications :
*** Strong communication skills—clear, professional, and client-focused.
* Ability to multi-task under pressure and manage several live sessions simultaneously.
* Technical aptitude with virtual meeting platforms (Zoom, Teams, etc.) and CRM/ticketing tools.
* Problem-solving mindset with ability to troubleshoot quickly in high-pressure scenarios.
* High attention to detail and organizational skills.
* Team player with ability to collaborate across operations, client services, and reporting staff.
* Experience in legal services, customer support, or high-volume coordination roles preferred.
* Familiarity with court reporting, digital transcription, or legal proceedings a plus.
* Professional working proficiency in English and Spanish is helpful to better serve our client base.
** What We Offer*
* • People-Focused Culture
• Competitive Pay & Quarterly Incentives
• Comprehensive Benefits, 401k & Wellbeing Programs (link for details)
• Paid Time Off & Holidays
• Professional Development & Career Growth Opportunities Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law.  

We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected.  We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location.

Array is a dynamic, rapidly growing legal solutions provider that is redefining the industry. Our name, Array, encapsulates both the comprehensive scope of our offerings and the assemblage of industry-leading experts that form our core. With a synergy of creativity, dedication, and seasoned experience, we craft innovative solutions that not only resolve our clients’ challenges but consistently surpass their expectations. As a forward-thinking, technology-driven organization focused on delivering innovative solutions to our clients, we pride ourselves on fostering a dynamic, collaborative environment where creativity and strategic thinking drive growth.

Array specializes in the electronic discovery and data processing, managed document review, traditional services, records and subpoena services, court reporting and contract legal staffing services. We have over 500 employees and 600 legal contractors across the US, Canada and the UK. As we continue to scale, we are seeking experienced professionals to join our team and contribute to our ongoing success.

Join us and be a key driver to our success!
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