Technical Success Manager

Survision is a global leader in Vehicle Recognition (ANPR) or License Plate Recognition (LPR) technology. Since 2001, our innovative solutions have been deployed in 36 countries, with over 80,000 cameras installed through a network of more than 100 Value Added Integrators. Partnering with world‑class integrators, Survision develops cutting‑edge applications for Smart Parking, Smart Cities, law enforcement, and toll road collection.

As Survision accelerates its growth in North America, we are evolving our go‑to‑market model toward a partner‑led approach while maintaining strong technical ownership and customer satisfaction.

The Technical Success Manager will play a key role in:

• Building and managing a network of qualified partners (installers, integrators)
• Acting as the technical and operational interface between customers, partners, and internal teams
• Ensuring projects are delivered efficiently, repeatedly, and at the expected quality level

This role sits at the crossroads of partner sales, customer success, and technical project coordination
.

• Define and execute the partner strategy for North America
• Identify, recruit, onboard, and enable system integrators and installers by state/region
• Build long‑term, trust‑based relationships with partners
• Structure partner training, certification, and ongoing enablement
• Ensure partner performance, quality, and alignment with Survision standards

• Act as the primary point of contact for customers during delivery phases
• Coordinate project execution between partners and internal Survision teams
• Provide technical guidance during installation, commissioning, and system handover
• Ensure customer expectations are met in terms of scope, quality, timelines, and outcomes
• Anticipate risks, resolve issues, and maintain customer satisfaction
• Contribute to defining repeatable, scalable project methodologies adapted to small‑to‑medium projects

• Bring hands‑on understanding of electrical, networking, and field deployment constraints
• Support commissioning and system integration when needed
• Ensure installations and MCO (maintenance) activities are properly framed and supervised
• Maintain Survision's technical standards, even when execution is outsourced

• Work closely with Sales, Product, R&D, and Support teams
• Provide feedback from customers and partners to improve products and processes
• Help shape pricing, service offerings, and partner engagement models

• 5+ years experience in one or more of the following roles:
• Customer Success Manager (technical environments)
• Technical Project Manager / Systems Engineer
• Proven experience building and managing partner networks
• Strong technical background (electrical systems, networks, field deployments, video or ITS a plus)
• Ability to manage multiple small projects with a repeatable, efficient approach
• Comfortable interfacing with customers, partners, and internal technical teams
• Strong communication, organization, and stakeholder management skills
• Willingness to travel within North America
• Understanding of US multi‑state project and contractor constraints