Help Desk; bilingual spanish

Must be bi-ligual in Spanish/English. Every person there and every client speaks Spanish.

onsite: 5 days a week.

supporting a team of 60 people

must be collaborative.

Help Desk Specialist / IT Support Technician

Location:

501 Brickell Key Dr. Suite 601, Miami, FL 33131

Job Type: Full Time (Monday through Friday)

Department: IT Support / Help Desk

Job Summary We are looking for a Help Desk Specialist to provide technical support and assistance to employees or customers. The ideal candidate will have strong problem-solving skills, excellent communication, and the ability to troubleshoot various hardware, software, and network issues.

• Provide Tier 1 & 2 Technical Support
  • Respond to IT support requests via email, phone, or ticketing system
  • Diagnose and resolve hardware, software, and network issues
  • Escalate complex problems to higher‑tier IT support when necessary
• Manage IT Assets & Systems
  • Install, configure, and update software and hardware
  • Maintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.)
  • Ensure proper documentation of technical issues and resolutions
• Support Cloud & SaaS Applications
  • Assist users with Office 365, Google Workspace, and other productivity tools
  • Troubleshoot VPN, remote desktop, and cloud‑based applications
• Security & Compliance
  • Educate users on best practices for IT security
  • Support data backup and recovery processes
  • Monitor and report potential security threats

• Education:
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• Language:
  English & Spanish
• Technical
  
  Skills:
  • Experience with Windows, macOS, and Linux troubleshooting
  • Knowledge of networking (DNS, DHCP, VPN, TCP/IP)
  • Knowledge of the platforms (AZURE, INTUNE, IVANTI)
  • Familiarity with ticketing systems (Jira, Service Now, Zendesk)
  • Basic scripting (Power Shell, Bash) is a plus
• Soft Skills:
  • Strong problem‑solving and multitasking abilities
  • Excellent communication skills for non‑technical users
  • Ability to work in a fast‑paced environment

• IT certifications (CompTIA A+, ITIL, Microsoft Certified: Modern Desktop Administrator)
• Experience with enterprise security tools (firewall, antivirus, endpoint protection)
• Previous experience in a customer‑facing IT support role

• IAM Application JIRA (Control of users with special profiles)
• Azure by Microsoft
• Intune MdM
• ASO (proprietary tech from BBVA)
• Helena (proprietary tech from BBVA)
• Glomo, as times comes (proprietary tech from BBVA)