Sr. Specialist IT Infrastructure

Position Summary

The Sr. IT Infrastructure Specialist (IS) is responsible for deploying, managing, securing, protecting, maintaining, and supporting the organization’s hybrid IT infrastructure across multiple physical sites and Azure cloud services. This position ensures the availability, performance, and security of systems supporting critical business applications, including network, ERP, MES, internal IT tools, Service Desk, collaboration, and communication platforms. This team member will play a key role in maintaining business continuity, disaster recovery, and secure connectivity across on‑premises and cloud environments in alignment with organizational standards and GxP compliance requirements.

The IS is the escalation point for Service Desk incidents and requests beyond the scope and ability of Help Desk Technicians and as deemed necessary by Management. Resourcefulness is a necessary skill in this role. The IS should be able to diagnose and resolve problems quickly. The IS is expected to communicate effectively with a variety of interdisciplinary teams and users.

The goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

• Deploy, maintain, upgrade, manage, secure, protect, and support Bio Tissue’s software, hardware, infrastructure and networks.
• Administer, manage, and support multi-site infrastructure’s components: firewalls, switches, access points, Azure Virtual Machines, on-premises servers, Azure Files, Blob Storage, Azure Recovery Services vaults, backups, and hybrid Active Directory Domain.
• Support, manage, update, and protect virtual servers, on-premises Windows servers, data storage and domain controllers across multiple geographically separated sites.
• Configure, monitor, and maintain redundant network equipment, IP connections and failover capabilities at each site for uninterrupted service delivery.
• Oversee Palo Alto firewalls, Unifi and Ubiquiti networking infrastructure, including switches and UXG gateways, ensuring performance and redundancy.
• Configure and maintain Azure Recovery Services Vaults’ backups for servers, VMs, and file shares.
• Manage Azure Site Recovery Services to ensure rapid disaster recovery and business continuity during outages.
• Regularly test backup and recovery procedures to meet RTO and RPO objectives.
• Deploy and manage Azure Logic Apps for process automation, job scheduling, and system integrations.
• Support integration and availability of VPN client, RMM Software, MS 365 Apps, Teams, Telephony Apps, Desktop Backup solution, Crowd Strike, ERP, MES, and other enterprise systems.
• Collaborate with application owners to maintain uptime, optimize performance, and troubleshoot infrastructure dependencies.
• Monitor system health, network performance, and cloud service metrics using Azure Monitor and other management tools.
• Develop and maintain operational documentation, including network diagrams, SOPs, and system configurations.
• Participate in incident response, root cause analysis, and ongoing infrastructure improvements.
• Coordinate and support infrastructure changes following formal change management and GxP validation procedures as necessary.
• Manage life cycles of all types of environment certificates, maintaining a complete inventory, and enforcing strong security policies to include but not limited to client secrets, client certificates, Azure Key Vault secrets, application certificates, SSL certificates, Radius certificates, all CA Root certificates, and hybrid secure mail transport certificates
• Automate renewals, use a centralized management system for visibility and monitoring, secure private keys, and implement regular auditing and monitoring to ensure compliance and security.
• Provide Level 1/2 Service Desk timely technical support for hardware, software, mobile, and network‑related issues through accurate issue resolution within predetermined and defined Service Level Agreements.
• Handle complex technical issues escalated by junior technicians and provide advanced troubleshooting for hardware, software, and network problems.
• Guide and mentor junior helpdesk technicians, fostering a positive and…