Technical Operations Engineer

Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem.

Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, Soft Bank, and the Seven Seven Six Fund. The Quicknode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily.

We are a global remote company with an HQ in Miami, Florida.

We’re seeking a seasoned Technical Operations Engineer to ensure the stability, reliability, and performance of our production systems. In this key role, you’ll leverage deep technical expertise, particularly in Web3/blockchain technologies, to manage, optimize, and enhance our platform infrastructure. You’ll drive operational excellence through proactive monitoring, meticulous incident management, innovative problem-solving, and collaborative cross-team initiatives.

• Blockchain Network Management:
  Lead the deployment, optimization, and operational management of new blockchain networks. Conduct thorough testing, benchmarking, and continuous improvement of chain reliability and performance.
• Complex Web3 Issue Resolution:
  Address high-impact Web3 incidents through rigorous troubleshooting, detailed log analysis, JSON-RPC response debugging, and direct coordination with blockchain foundations and ecosystem partners.
• Proactive System Monitoring:
  Develop and maintain comprehensive monitoring and alerting solutions using advanced dashboards (e.g., Grafana, Data Dog), identifying trends, anomalies, and performance bottlenecks before they become critical.
• Incident & SLO Management:
  Define, implement, and enforce service-level objectives (SLOs) and agreements (SLAs), ensuring measurable standards of system reliability and performance are consistently met.
• Automation & Optimization:
  Implement and maintain automation solutions (Ansible, Terraform, Kubernetes) to streamline deployments, reduce manual tasks, and optimize cloud infrastructure cost and efficiency.
• Technical
  
  Collaboration:
  
  Actively collaborate with Tier-1 support, infrastructure, and development teams, ensuring alignment on system improvements, rapid issue resolution, and operational knowledge sharing.
• On-Call Support:
  Participate in a rotating 24/7 on-call schedule to swiftly address critical system incidents, maintain continuous service delivery, and uphold customer trust.

• Minimum of 5 years in Technical Operations, Site Reliability Engineering (SRE), or related roles. Proven Linux/Unix system administration and advanced troubleshooting capabilities.
• Deep experience managing complex Web3 infrastructures (RPC services, validator setups, node operations). Skilled in interpreting blockchain logs, JSON-RPC responses, and debugging intricate Web3 protocol issues.
• Solid hands‑on experience with configuration management and infrastructure automation tools (Helm, Terraform, Ansible, Consul), including containerization expertise (Docker, Kubernetes), managing and scaling services in cloud environments.
• Competency in scripting/programming languages (Python, Go, JavaScript).
• Advanced proficiency in monitoring and analytics platforms (Grafana, Data Dog), enabling proactive and data‑driven operational decision‑making.
• Demonstrated ability to identify performance patterns, forecast potential issues, and implement preventive solutions.
• Strong track record defining, measuring, and maintaining SLAs/SLOs, and experienced with incident response tooling and processes (Pager Duty), ensuring quick resolution and systematic root‑cause analyses.
• Exceptional interpersonal and communication skills, with a proven ability to collaborate effectively across multiple teams and stakeholders.
• Self‑motivated, solution‑oriented, and consistently striving for operational improvements, quality enhancements, and reduced technical debt.
• Solid professional attributes, committed to transparency, accountability, and ethical behavior. Capable…