Clinical Application Support Analyst

About GuideIT

Guide

IT is a US‑based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Clinical Application Support Analyst to join our Miami‑Fort Lauderdale, FL team. Only local candidates will be considered.

The Clinical Application Support Analyst is an experienced healthcare professional with extensive eCW experience; primarily focused on clinical applications. This position will serve as the point‑of‑contact for Customer end users including IT staff, management, physicians, administrative, and clinical staff.

• Act as an eCW Analyst on assigned Customer EHR department team
• Participate in any required Customer and Guide
  
  IT meetings
• Provide hands‑on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control procedures
• Using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate
• Complete assigned incidents, requests, and projects related to the eCW and related systems
• Assist in creating, updating, and resolving issues with eCW vendor
• Recognize incident trends and data anomalies to alert Tier 2 teams about possible critical incidents or problems
• Engage other members of the Customer’s Information Systems team to resolve incidents or complete requests as necessary to maintain a high level of service and quality
• Other duties as assigned

• Thorough understanding of eCW and related 3rd Party Vendors applications
• 3+ years of experience with implementation and/or support of eCW
• Ability to engage with customer team members at all levels (staff level to management)
• Understands, promotes, and demonstrates customer processes and procedures
• Aptitude for high productivity and efficiency
• Strong communication and interpersonal skills

• Bachelor’s Degree, preferred
• Industry‑specific certification(s):
  Electronic Health Records – MEDITECH Systems Certificate

• Remote – FL
• Travel – occasional, as directed
• Must be flexible to assigned shift work

Headquartered in Plano, Texas, our services and solutions are designed to align technology with business outcomes, maximize value through cost management, and allow rapid, proactive response to change. At Guide

IT, we are looking for candidates that have a high level of integrity and thrive in a team environment centered on mutual trust and respect. Our team members are results oriented and highly adaptable. In addition to a dynamic environment, Guide

IT offers competitive pay, performance‑based bonuses, 401K, health, dental and vision insurance coverage, paid holidays, and paid time off.

Guide

IT is committed to Equal Employment Opportunity. It is the policy of Guide

IT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.