IT Client Services Expert; Miami

IT Client Services Expert (Miami) page is loaded## IT Client Services Expert (Miami) locations:
Miami, FLtime type:
Full time posted on:
Posted 4 Days Agojob requisition :
R-##
** Company
* * Federal Reserve Bank of Atlanta Under moderate supervision, responsible for serving as an analyst/technician in IT Client Services (ITCS), providing enduser support for all aspects of hardware and software. Key responsibilities include providing second level customer support for all user departments. Support for end-user user initiatives including launching new products and services, self-servicing solutions, and end user training.

The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person.
** Onsite work
** is an essential function of this position, and you are required to be onsite daily for this position basedon the schedule set by your management
*
* Key responsibilities include:

*
* • Maintains all aspects of the end user technology device and software life cycle (prepare, configure, deploy, maintain,   and replace).  
• Provides maintenance and support for limited complexity client products, including software and hardware.  
• Adheres to compliance requirements of enterprise security and software licensing guidelines while performing   duties.
• Ensures highest levels of customer satisfaction through ownership and resolution of end user technology requests   and issues while maintaining all tickets assigned.  
• Communicates with customers at initial contact, working to ensure rapid resolution, follow-up with the customer to   confirm satisfaction with the resolution and offering training.
• A/V Support – videoconferencing support (Teams/Webex/Zoom, Cisco, proprietary hardware)
• Networking – Cabling, switches, ports installation and troubleshooting
• Supports the implementation of National IT and local projects
• Meets or exceeds established Service Level Agreements and completes all duties in accordance with enterprise   incident management procedures.
• Demonstrates commitment to innovation and continuous development and learning to keep up to date on new   technologies, techniques, and methodologies.

• Creates, Edits, and Utilizes knowledge articles in the System IT Knowledge Management tool.

• Provides maintenance and support for moderately complex client products, including software and hardware.  
• Evaluates various technology solutions and products, e.g., hardware, software, or automation and makes   recommendations for testing and implementation.  
• Manages small to medium projects including planning, scheduling, and delivery  
• Perform other duties as assigned.
*
* Education:

** High School Diploma or GED;
Associate Degree or 2 years equivalent experience preferred
*
* Experience:

** Two to Five years preferred
** Functional Knowledge Preferences
** Knowledge Areas:

• Incident Resolution  
• Incident Ticketing Processes Technical

Skills:

• Hardware / Software  
• Wireless and Networking  
• PC Security  Certifications/Licenses:  
• Microsoft Certifications## ## ##
** Full Time / Part Time
** Full time## ## ##
** Regular / Temporary
** Regular## ## ##
** Job Exempt (Yes / No)
** No## ## ##
** Job Category
** Information Technology Family Group## ## ##
** Work Shift
** First (United States of America)
* The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
* Always verify and apply to jobs on Federal Reserve System Careers () or through verified Federal Reserve Bank social media channels.

OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.

OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.

Why Our People Choose Us:
Our reputation precedes us      There will always be room for personal growth      Our people are first      You’ll find the right balance      Your responsibilities will be meaningful

We hope that you will be our future colleague.

Always verify and apply to jobs on  or through verified Federal Reserve Bank social media channels.
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