Senior Project​/Program Manager Workday & ServiceNow

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to lead cross functional programs across Workday (HCM/Payroll/Time) and Service Now (HRSD/ITSM/Integrations). You will manage the end‑to‑end delivery lifecycle—charter, planning, execution, release/cutover, hyper‑care—coordinating HR, IT, Payroll, Security, and field operations. The ideal candidate has hands‑on experience driving Workday and Service Now initiatives at enterprise scale, excels at stakeholder management, and brings disciplined execution with a strong focus on business value, employee experience, and risk/compliance.

• Program & Delivery Management – Own project charter, scope, schedule, budget, resourcing, and governance for concurrent Workday & Service Now initiatives.
• Build and manage integrated plans covering requirements, design, build, testing (SIT/UAT), cutover, and hypercare.
• Lead daily stand‑ups, Scrum of Scrums or Kanban ceremonies; track dependencies, blockers, and critical path.
• Stakeholder & Communication – Facilitate workshops, executive steering updates, demos, and decision forums; maintain RAID logs and ADRs.
• Align HR, Payroll, IT, Info Sec, and field operations on priorities, acceptance criteria, and business outcomes.
• Create and distribute status reports, dashboards, and C‑level readouts (value, risks, and mitigations).
• Workday (HCM/Payroll) Focus – Manage projects for core HCM, Comp/Benefits, Time & Absence, Payroll, and Talent work streams.
• Coordinate bi‑annual/quarterly releases, regression cycles, and configuration migration with proper controls.
• Oversee integrations (e.g., payroll providers, identity, finance), data conversion, and parallel payrolls during transitions.
• Service Now (HRSD/ITSM) Focus – Deliver HRSD capabilities across Case & Knowledge, Employee Center/EC Pro, Journeys/Lifecycle Events, Document Management, and Virtual Agent/AI Search.
• Oversee SDLC, environments, ATF, release planning, and quality gates; ensure alignment to platform guardrails.
• Coordinate integrations (Workday/UKG/SAP SF, Azure AD/Okta SSO, Docu Sign/Adobe Sign, Payroll, document storage).
• Risk, Compliance & Security – Enforce privacy‑by‑design for HR data (PII/PHI), audit readiness, SoD, and access controls.
• Drive change management, cutover readiness, and controls for production moves (CAB).
• Financials & Vendor Management – Track budget/burn, SOWs, change orders, and vendor deliverables; manage RFP/RFI as needed.
• Negotiate timelines and outcomes; hold partners accountable to SLAs/OLAs.
• Change Enablement & Adoption – Plan training, comms, and adoption KPIs (engagement, EC usage, case deflection, CSAT).
• Ensure runbooks/SOPs, KT, and transition to steady‑state support.

• 8–12 years of total experience; 5+ years leading enterprise SaaS projects; 3+ years with Workday and Service Now programs.
• Demonstrated end‑to‑end delivery of at least 2–3 Workday and 2–3 Service Now releases/projects at 10k+ employee scale.
• Strong command of SDLC/Agile (Scrum/Kanban), release management, testing orchestration (SIT/UAT), and cutover.
• Proven integration oversight (HCM‑SNOW, Identity/SSO, Payroll, e‑Sign, doc storage) and data migration governance.
• Excellent stakeholder management, executive communication, and vendor/SI coordination.
• Proficiency with Jira/Azure Dev Ops, Smartsheet/MS Project, Confluence/SharePoint, and reporting dashboards.

• PMP and/or Scrum Master (PSM/CSM) – preferred.
• Workday certifications (Platform/Reporting/Payroll/Time) – a plus.
• Service Now CSA; CIS HR or CIS ITSM – a plus.
• ITIL v3/v4 Foundation.
• Experience in construction/homebuilding, field workforce HR, union/non‑union nuances, and multi‑state payroll.