Sr. ServiceNow Developer

MANTECH seeks a motivated, career and customer‑oriented Senior Service Now Developer to join our team in Doral, FL.

• Design, develop, and customize Service Now components including forms, lists, UI actions, UI policies, client scripts, and business rules.
• Develop workflows and dashboards. Build, optimize, and troubleshoot workflows supporting complex mission and technical requirements.
• Lead and execute request management development tasks across multiple service domains.
• Apply strong expertise in JavaScript for automation, scripting logic, and backend development. Plan and implement API integrations with external systems; coordinate with system owners to ensure secure, reliable connections.
• Maintain, enhance, and govern the CMDB, improving data accuracy and structure.
• Utilize and optimize Discovery to support accurate configuration and asset records.
• Apply and support Software Asset Management (SAM) and Hardware Asset Management (HAM) best practices.

• BA/BS in field necessary to assume Service Now Developer duties and five (5) or more years of professional experience (if they have a high school diploma and 4 years of additional experience or an associate's degree and 2 years of additional experience, these may be exchanged in lieu of a required Bachelor's degree; a candidate holding a relevant Master’s degree may be granted 2 years’ experience credit for that extra education;
  
  a candidate holding a relevant PhD degree may be granted 4 years’ experience credit for that extra education).
• A minimum of three (3) years of relevant Service Now Development experience.
• Demonstrated Service Now development experience in DoD, federal or enterprise environments.
• Strong JavaScript and Service Now scripting skills. Experience developing workflows, client scripts, UI policies, and business rules. Experience with API integrations and cross‑platform coordination.
• Hands‑on experience with ITSM/CMDB, ITOM, SPM, Discovery, SAM, and HAM.

• Master’s degree or PhD in Information Technology, Cybersecurity, Computer Science, or related field. Experience with advanced networking technologies and techniques.
• Service Now Certified System Administrator (CSA).
• Advanced SAM/HAM management; workflow design, optimization, and troubleshooting; deep experience improving CMDB governance and data structure.
• Strong discovery implementation and tuning knowledge; high‑volume request management expertise.

• Must have an active Secret security clearance.

• Must be able to remain in a stationary position 50%.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co‑workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.