Incident Commander, IT Service Management

A prominent financial institution based in Florida seeks an IT Service Management Incident Manager. This role focuses on building and managing incident management practices in alignment with ITIL. Responsibilities include leading incident programs, ensuring compliance, and facilitating major incident resolutions. Candidates should have at least 5 years of IT Service Management experience, strong communication skills, and a background in finance-related environments.

Service Now experience is highly preferred. The position allows work from various locations within Florida.
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