Principal Consultant, Enterprise Transformation; South Florida | Placement

Principal Consultant, Enterprise Transformation (South Florida | Immediate Placement)

Miami, FL

At Ampersand, our vision is to be a recognized, trusted consulting partner that empowers both clients and consultants to thrive in the age of AI — known for innovation, measurable impact, and a culture built on curiosity and progress. Our consultants are problem-solvers who combine deep technical expertise with business acumen to deliver outcomes that matter.

Rooted in South Florida, we’re an innovative team that values authenticity and entrepreneurial spirit. We embrace ambiguity, lead with empathy, and aren’t afraid to push boundaries. Our strength lies in our diversity of thought and our commitment to doing what’s right for our clients.

We’re hiring a Principal Consultant for immediate placement on a high-impact Fortune 500 initiative within one of Ampersand’s longest‑standing strategic client relationships. This role will sit at the center of a multi‑workstream enterprise transformation program with executive visibility.

This is a senior, client‑facing role for someone who can lead complex programs, create structure in ambiguous environments, and drive measurable outcomes. You will bring strategic leadership, operating model rigor, and a pragmatic perspective on how AI and automation can enable better business performance.

• Deep client trust and access built over a decade-long relationship
• High‑visibility work that blends strategy, operating model design, and execution leadership
• Exposure to AI‑enabled transformation in a practical way (no expectation to be a deep AI architect)

• 5-7+ years in consulting, enterprise transformation, program leadership, or a senior client‑facing role
• Experience leading cross‑functional initiatives from discovery through delivery and adoption
• Strong executive presence: able to present clearly, facilitate decisions, and manage senior stakeholders
• Proven ability to bring structure to ambiguous problems and drive progress across competing priorities
• Experience designing operating models, governance, and KPI/performance frameworks

• High‑quality written communication (executive updates, operating rhythms, documentation)
• Ability to operate independently while collaborating closely across teams
• Track record of outcomes delivered, not just deliverables produced

• Experience in CRM‑enabled transformations, digital sales, customer lifecycle, or analytics‑driven performance programs
• Familiarity with AI/automation concepts and their implications for process, governance, and adoption
• Experience working in large, federated enterprises where consistency and scale are challenges

• Serve as the day‑to‑day strategic lead and trusted advisor to senior client stakeholders
• Lead discovery, alignment sessions, and decision‑making workshops that move work forward
• Translate complex, cross‑functional goals into an integrated plan with clear ownership and outcomes
• Identify risks early, surface tradeoffs, and keep momentum through change

• Manage dependencies across teams and ensure stakeholders stay aligned
• Prepare executive‑ready updates with crisp narratives, progress, and decisions needed
• Drive accountability without creating unnecessary process
• Design and document scalable ways of working: governance, roles, workflows, KPIs, and decision rights
• Reduce variability across teams by establishing standards, playbooks, and repeatable frameworks
• Build adoption plans, enablement materials, and performance mechanisms that support sustainability

• Define success metrics and make them usable (not just reportable)
• Translate data into insights, insights into actions, and actions into measurable results
• Partner with client leaders to strengthen adoption, capability, and long‑term ownership
• Identify and prioritize AI/automation opportunities tied to real business outcomes
• Partner with technical teams (client and/or Ampersand) to validate feasibility and implementation approach
• Ensure AI‑enabled work…