Technical Operations Manager

Overview

Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by investors including Tiger Global, Y Combinator, Soft Bank, and the Seven Seven Six Fund. The team has over 120 people maintaining high performance global data infrastructure for billions of requests daily.

We are a global remote company with an HQ in Miami, Florida.

Lead the people who make mainnet boring. You’ll own a team of 5–10 Technical Operations Engineers (M3), set the bar for 99.99%+ uptime, and drive the operational excellence that lets us ship chains fast and keep them running. You run point on SEV-0/1 escalations, translate org priorities into quarterly goals, and build a team culture where engineers grow, toil shrinks, and incidents don’t repeat.

• People leadership: 3+ years (M3) or 5+ years (M4) managing SRE/Dev Ops/Tech Ops teams; you run effective 1:1s, grow careers, and keep on-call humane.
• Technical credibility: hands-on background in Linux, Kubernetes, cloud (AWS/GCP/OCI/Azure), and observability (Prometheus/Grafana/Datadog). You can still read a flame graph.
• Incident command: you've led SEV-0/1 responses, written RCAs that drove real fixes, and built processes that lower MTTR.
• Operational rigor: SLO/SLA ownership, on-call scheduling, workload distribution—teams you run hit targets without burning out.
• Cross-functional fluency: you partner with Product, Engineering, Security, and Support; you represent Tech Ops in customer escalations and audits.
• Communication: you articulate complex failures simply—to engineers, execs, and customers.

• Own team delivery: set quarterly goals, run sprints, ship infra projects and upgrades on time.
• Drive reliability: maintain SLAs/SLOs, reduce incident recurrence, and keep the platform %+.
• Lead escalations: coordinate SEV-0/1 response, stakeholder comms, post-mortems, and corrective actions.
• Grow the team: hire, mentor, run performance reviews, and build a culture of accountability and continuous improvement.
• Reduce toil: champion automation initiatives that free engineers for higher-leverage work.
• Coordinate cross-functionally: align with Product, Engineering, Security, and Support on priorities and rapid issue resolution.

• Leverage: multiply impact through a high-caliber team shipping real infrastructure at scale.
• Ownership: you set the strategy, run the incidents, and see the results in production metrics.
• Growth: deep exposure to blockchain protocol operations while leveling up distributed-systems leadership.
• Remote-first: async culture, follow-the-sun coverage, sustainable on-call.
• Compensation: region-aligned, bonus-eligible, transparent from the start.

• Teams you've led hit reliability targets and kept attrition low.
• Post-mortems you wrote drove systemic fixes, not blame.
• You've scaled a team through a growth phase—hiring, onboarding, leveling.
• You balance technical depth with people leadership; engineers trust your judgment.
• You simplify processes and reduce toil; your teams ship faster over time.
• Prior blockchain/Web3 infrastructure experience (not required, but we'll notice).
• Community leadership: conference talks, published writing, open-source contributions.

Steps may vary slightly by region/level; we keep it lean.

• 30-min Initial HR screen—cultural fit & logistics
• 45–60 min Leadership interview—management experience, operational expertise (with Hiring Manager)
• 45-min Technical interview—infrastructure strategy, reliability practices, incident management
• 30-min Executive leadership interview—strategic vision, leadership alignment (M4 focus)
• 15–30 min Founders interview—values alignment & strategic fit
• Offer & start date
• Onboarding begins ~1 week prior to official start

International ranges, in local currency, will be discussed during the hiring process with applicable candidates. This role is eligible for a quarterly bonus tied to company and individual goal…