Associate Systems Administrator

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Associate Systems Administrator is responsible for the administration, management and health of all endpoint devices (both hardware and software) and enterprise information systems, providing Tier 3 technical support, and assuming additional operational work when available. The incumbent in this role, as an associate position within the IT Desktop team, is accountable for assigned systems and processes critical to the successful operation of enterprise IT, as well as guiding less experienced team members with their domain knowledge.

• Administers, manages and maintains enterprise monitoring tools, such as Solar Winds Orion, including the evaluation, creation and update of monitors and alerts, as well as responding to all alerts and notifications
• Administers and maintains the Endpoint Management tool such as Ivanti, or other UEM tools
• Acts as subject‑matter expert (SME) escalation contact to diagnose and repair error conditions in the environment
• Diagnoses and resolves complex issues with technical assistance from vendors, stakeholders, and technical IT management
• Implements, installs, configures, monitors, troubleshoots and evaluates existing and new software installation and distribution processes
• Familiar with golden image creation, patching, and updated Microsoft & macOS operating systems
• Maintains, deploys, and updates internally developed applications by both manual and automated means
• Prioritizes incidents and requests to facilitate quick resolutions and minimal disruption of business operations
• Ensures uptime, performance, resource availability and security of the endpoints managed within established budgets and operational guidelines Documents work performed and communicates with stakeholders
• Creates and maintains standard operating procedures and knowledge bases Performs other duties as assigned and modified at manager’s discretion

• Expert understanding of Windows or macOS Operating Systems, both is a plus
• Keen investigative instincts and attention to detail
• In‑depth knowledge of a cloud‑based enterprise communications platform such as Office
  365 or Google Work spaces
• Active Directory and Group Policy Management
• Exceptional troubleshooting and analytical skills
• Advanced knowledge of and ability to service computer hardware, both client and server
• Advanced understanding of networking as it pertains to systems integration, connectivity and configuration
• Understanding of client/server and web applications
• Possess the ability and willingness to quickly adjust priorities as business needs shift
• High level of conceptualization, analytical, logic, and reasoning skills
• Expertise skills in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word‑processing, spreadsheet, database, e‑mail and presentation software
• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
• Spoken and written fluency in English
• This job requires use and exercise of independent judgment

• A minimum of 3 years’ experience providing technical support in a corporate environment required
• At least 1 professional level certification (MCSA, LFCS, etc.) or higher preferred
• Experience using a service desk platform (ITSM or trouble ticket system)

$64,583 - $92,262 Salary
The posted pay range represents the base hourly rate or base annual full‑time salary for this position. Final compensation will depend on a variety of factors including but not…