Information Technology Manager

We are seeking a hands‑on Level II IT Support Specialist to support a growing professional office environment of approximately 40–50 users. This individual will serve as the primary day‑to‑day IT resource, providing technical support, creating structure where needed, and ensuring a reliable and secure technology environment.

This role requires someone comfortable operating independently in a Google Workspace environment while supporting both standard business users and project teams utilizing specialized software such as Bluebeam and AutoCAD.

• Provide onsite technical support for approximately 42 users
• Troubleshoot hardware, software, email, and connectivity issues
• Manage user onboarding and offboarding (account setup, permissions, device provisioning)
• Administer Google Workspace (user management, security settings, groups, policies)
• Install, configure, and support laptops, desktops, printers, and mobile devices
• Support Office applications, Adobe, Zoom, Bluebeam, and AutoCAD
• Troubleshoot basic networking equipment (firewalls, switches, WiFi access points)
• Coordinate with third‑party vendors (internet provider, copier vendor, software vendors)
• Create IT documentation, asset inventory, and process improvements
• Ensure basic security best practices are followed (MFA, endpoint protection, patching)
• Respond to and resolve support requests in a timely and professional manner

• 3–5+ years of IT support experience
• Strong troubleshooting skills across Windows and/or macOS
• Familiarity with Bluebeam and/or AutoCAD support preferred
• Basic networking knowledge (TCP/IP, WiFi, firewalls, switches)
• Experience with user administration and device management
• Strong communication skills and ability to support non‑technical users
• Ability to work independently and take ownership of IT operations

• Experience as the primary IT contact in a small‑to‑mid‑size office
• Experience working with MSPs or external IT vendors

Salary range: $65,000 – $80,000 annually (DOE)

Onsite role in Brickell, Miami. This position requires hands‑on support within the office environment and direct interaction with staff.

This is an opportunity for a motivated IT professional who wants to take ownership of a growing office environment and build structure where needed while supporting daily operations.