IT Helpdesk Clerk

Key Responsibilities

* Answer and direct incoming IT support calls and emails.

* Create and manage service cases in the ticketing system.

* Provide basic troubleshooting for common IT issues (e.g., password resets, connectivity problems).

* Escalate more complex technical issues to the appropriate IT teams.

* Assist with minimal hands-on IT tasks, such as setting up workstations or peripherals.

* Perform clerical and administrative duties, including data entry, maintaining IT inventory records, and organizing documents.

* Schedule IT-related appointments and coordinate meetings.

* Assist with procurement and tracking of IT supplies and equipment.

* Maintain documentation of common support issues and resolutions.

Qualifications

* Strong customer service and communication skills.

* Basic understanding of IT systems, hardware, and software.

* Experience with ticketing systems and service desk operations is a plus.

* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

* Ability to multitask, prioritize requests efficiently, and stay organized.

* Problem-solving mindset with attention to detail.