Implementation Consultant - Solutions Architect

Your opportunity

Join our team as a Solutions Architect, a critical role focused on the technical design, deployment, and adoption of the New Relic Observability platform for our most strategic customers.

As the deep technical expert, you will translate complex customer needs into robust, scalable, and automated Observability solutions. You will bridge the gap between our product capabilities and the customer's modern, often cloud‑native, application and infrastructure environments, architecting solutions that leverage Platform Engineering best practices and integrating New Relic seamlessly into CI/CD pipelines and automation frameworks to drive comprehensive observability.

Your success will be measured by the depth of technical value realized and the long‑term strategic adoption of the platform across customer organizations.

• Architect and Design: Lead the technical design and architecture of comprehensive New Relic solutions, focusing on large‑scale deployment, data correlation strategies, and best practices for instrumenting microservices, serverless, and complex distributed systems.
• Platform Integration & Automation: Design and implement automated deployment and configuration solutions for New Relic using Infrastructure as Code tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Go, Shell). Deeply integrate Observability into customer's Platform Engineering and CI/CD workflows (e.g., Jenkins, Git Lab, Git Hub Actions).
• Technical Leadership: Serve as the subject matter expert on Observability concepts, APM, Infrastructure Monitoring, and Log Management. Lead technical workshops and design sessions with customer architects, engineers, and leadership to define the implementation roadmap.
• Troubleshooting and Optimization: Provide advanced technical guidance during initial deployments and optimization phases, addressing complex data ingestion, performance, and platform configuration challenges.
• Knowledge Transfer & Best Practices: Create and deliver technical documentation, blueprints, and training to enable customer Platform teams and internal Professional Services/Partner resources to confidently manage and extend the implemented solution.

• Extensive Technical
  
  Experience:
  
  5+ years of hands‑on experience in technical consulting, solutions architecture, or senior engineering focused on cloud and application performance technologies.
• Platform Engineering Mastery: Proven experience with core Platform Engineering concepts, including building and maintaining automated, self‑service infrastructure and delivery pipelines.
• Automation and Dev Ops Proficiency: Deep expertise in Automation, Scripting (e.g., Python), and CI/CD practices and tools. Experience with containerization (Docker, Kubernetes) is highly valued.
• Observability Expertise: Exceptional knowledge and practical experience with Observability concepts (the Three Pillars) and products (New Relic, Datadog, Dynatrace, etc.). Ability to articulate the ‘why’ and ‘how’ of Observability to technical and non‑technical audiences.
• Cloud Proficiency: Hands‑on experience designing and deploying solutions on major cloud providers (AWS, Azure, or GCP).
• Consultative Influence: Strong communication and presentation skills with the ability to influence senior technical stakeholders and drive consensus on complex technical architectures.

Please note that visa sponsorship is not available for this position.

Estimated On‑Target Earnings Range: $138,000 - $172,000 USD

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time‑off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.