Senior Solutions Engineer - Healthcare & Life Sciences

Overview

The Healthcare Senior Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. They help our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions.

• Conduct research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors, and general business challenges.
• Carry out discovery conversations with customers to understand their needs and requirements for a new solution; uncover customer pains, learn about objectives and potential needs, gather metrics for pricing and/or value discussions; listen to the customer to gather information for presentations.
• Use in‑depth knowledge of Talkdesk solutions to specify the appropriate solution(s) for customer needs and requirements, continually learning about innovations and new releases.
• Design and deliver presentations to customers, on‑site and virtually, showing Talkdesk’s capabilities aligned to the customer’s pains and needs uncovered during discovery.
• Generate simple value statements illustrating the financial value of a Talkdesk solution to customers.
• Assist with scoping SOWs for customer implementations as needed.
• Scope, execute and manage customer pilots and POCs.
• Respond to functional and technical RFI/RFP requirements and map said requirements to the software solution.
• Work closely with product management and engineering teams to ensure customer feedback is incorporated into product roadmaps.
• Assist with marketing and demand generation events as necessary.

• B.S. in Computer Science, Software Engineering, MIS or equivalent work experience.
• 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
• Ability to command attention in a room by delivering compelling presentations and demonstrations.
• Good problem‑solving skills, including the ability to meet a business requirement with a technical solution.
• Ability to communicate complex technical concepts to both technical and non‑technical audiences.
• Excellent presentation and communication skills, including leading technical discussions and demonstrations with customers.
• Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
• Knowledge of UCaaS, CCaaS software is a plus.
• Knowledge of web/scripting technologies is a plus.
• Strong working knowledge of healthcare industry standards, regulations, and data handling practices, including HIPAA, HITECH, and HITRUST.
• Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs.
• Experience in SaaS, including 2+ years supporting healthcare-specific customers.
• Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.).
• Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders.
• Willingness to travel 20–50% for customer and internal meetings.

• Strong working knowledge of healthcare industry standards, regulations, and data handling practices, including HIPAA, HITECH, and HITRUST.
• Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs.
• Experience in SaaS, including 2+ years supporting healthcare-specific customers.
• Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.).
• Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders.
• Willingness to travel 20–50% for customer and internal meetings.

Pay Range (OTE): $157,000 – $235,000

Other Types of Pay: Based on level and role the employee may be eligible for long‑term incentives in the form of equity and short‑term incentives of…