Senior Software Engineer; SRE

Overview

Job Title: Senior Software Engineer

Department: Engineering

Location: Miami, FL

Reports to:

• Design and implement robust monitoring, alerting, and observability systems across all services and infrastructure
• Lead reliability reviews, incident response, and post-incident analysis—focusing on prevention, learning, and long-term improvements
• Improve service scalability, fault tolerance, and performance through architectural input and systems optimisation
• Build and maintain automation for infrastructure management using Terraform, and delivery pipelines using Git Hub Actions
• Partner with software engineers to improve the operational readiness and resilience of services, including capacity planning and runbooks
• Lead initiatives to reduce operational toil through tooling, automation, and process improvement
• Manage and optimise production Kubernetes and AWS environments with a focus on reliability, security, and cost-effectiveness
• Contribute to security hardening efforts, including network controls, secrets management, and compliance readiness
• Participate in and lead in-person stand-ups, incident reviews, and cross-team planning sessions
• Share knowledge and mentor engineers on best practices in observability, incident response, and operational engineering

• Strong experience operating Kubernetes and cloud-native infrastructure (preferably EKS on AWS) in production environments
• Proficiency in AWS services, including networking, compute, IAM, and logging/monitoring tools (e.g. Cloud Watch, ELB, VPC)
• Skilled in Terraform and Infrastructure as Code practices
• Deep understanding of observability tooling (metrics, logs, tracing) and incident management workflows
• Strong coding skills for building tools, scripts, and automation
• Ability to troubleshoot complex infrastructure issues and lead delivery of reliable cloud solutions

• Experience implementing SLAs, SLOs, and error budgets to guide operational priorities
• Background in healthcare or other regulated industries with security and compliance requirements
• Previous involvement in platform security reviews

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k with Company Match)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long Term Disability
• Training & Development
• Catered Breakfast and Lunch 5 days a Week
• Wellness Resources