Service Technician

JOB OVERVIEW

The Service Technician I supports fleet reliability by performing preventive maintenance, structured diagnostics, and component-level repairs on Serve’s delivery robots. This role is designed for early-career technicians who bring foundational technical experience and are building proficiency within Serve’s systems and standards. Technician I operates with guidance on complex issues and is expected to develop toward independent troubleshooting capability.

This role directly impacts fleet uptime, repair quality, and customer experience through consistent execution and documentation discipline.

• Perform basic to moderate hardware repairs, component swaps, and preventive maintenance in accordance with established SOPs
• Execute structured diagnostic procedures using approved hardware and software tools
• Conduct inspections and validation testing to confirm repair effectiveness
• Perform component-level replacements (motors, sensors, harnesses, mechanical assemblies, etc.)
• Escalate complex or recurring failures to higher-level technicians
• Accurately document all work in Maintain
  
  X, including detailed notes, photos, and supporting evidence
• Ensure repair documentation supports engineering review and traceability
• Maintain parts usage accuracy and support inventory tracking
• Maintain organized workstations, tools, and component storage areas
• Follow all safety procedures and proper tool-handling standards
• Meet defined quality and throughput expectations for assigned work
• Identify repeat repair patterns and flag potential systemic concerns
• Provide feedback on process clarity and repair documentation standards
• Participate in required technical and safety training

• 1–3 years of hands-on technical experience in electro-mechanical, automotive, electronics, robotics, aerospace, or similar industries
• Demonstrated ability to perform mechanical and basic electrical troubleshooting
• Familiarity with standard diagnostic tools (multimeter, power supply, general shop tools)
• Experience working in shop, lab, or field-service environments
• Strong attention to detail and documentation accuracy
• Ability to follow structured troubleshooting processes
• Flexibility to work weekends as part of a 5-day schedule

• Trade school certification or technical training program completion
• Experience with issue-tracking systems such as Jira
• Exposure to robotics, automation, or integrated mechanical-electrical systems

• Operates independently on basic and moderate repairs Follows established troubleshooting frameworks
• Escalates complex diagnostics or systemic issues
• No leadership or workflow coordination authority

• This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.